"Alerted.org

Description

We are seeking an experienced and visionary IT Director to lead our Digital Enablement & Operations team. In this role, you will lead a global team of up to 100 professionals across the U.S. and India—spanning Application Development, Operations, Support, Architecture, Product Ownership, Business Analysis, QA, and Project Management.

You will be a senior leader responsible for ensuring that the technology solutions we deliver are deeply aligned with business priorities, trusted by our clients, and capable of meeting both immediate operational needs and long-term strategic goals.

This role requires a unique mix of leadership, strategic thinking, and operational excellence. It’s an opportunity to shape how IT shows up for the business: as a trusted advisor, a rapid problem-solver, and a reliable engine for scalable innovation.

How you will Serve our Customers:

Strategic Leadership & Vision

+ Champion a customer-first mindset across all business applications and services.

+ Lead with urgency to ensure IT responds rapidly to both tactical issues and strategic initiatives.

+ Reinforce IT’s role as a proactive and collaborative business partner, not just a technical service provider.

Team Leadership

+ Direct and empower a high-performing, cross-functional team, distributed globally.

+ Build a culture of accountability, ownership, and continuous improvement.

+ Provide coaching and development to managers, architects, and technical leads.

Business Alignment & Value Delivery

+ Engage directly with business partners to understand their goals, challenges, and success metrics.

+ Translate business needs into technology strategies that emphasize usability, reliability, and measurable value.

+ Lead efforts to improve the performance, adoption, and satisfaction of internal-facing IT applications.

Operations & Performance

+ Ensure excellence in the operations, maintenance, and enhancement of business-critical systems.

+ Oversee quality assurance practices, proactive monitoring, and support operations to ensure system health and user trust.

+ Drive issue resolution with urgency and transparency

Innovation & Process Improvement

+ Simplify, modernize, and rationalize our business application landscape.

+ Partner with architecture and integration teams to develop scalable, secure platforms.

+ Foster cross-functional experimentation and co-creation of new solutions

Financial & Vendor Management

+ Optimize cost and value across all business application investments.

+ Develop strategic vendor relationships that go beyond T&M engagements and focus on outcomes.

+ Ensure accurate budget planning, forecasting, and cost tracking aligned to business impact.

Qualifications

Required:

+ Bachelor's degree in computer science, engineering, business or related field from accredited program (Master's degree preferred) 14 years related professional experience, including 7 years (10 years preferred) managing teams required

+ Expert knowledge of technology and the application of technology in business.

+ Proven ability to develop business and establish relationships with clients.

+ Strong analytical and problem-solving skills.

+ Demonstrated success in project management.

+ Strong collaboration, organization, and problem-solving skills.

+ Ability to thoughtfully and positively influence, lead and manage.

+ Excellent planning and analytical skills.

+ Excellent oral and written communication skills; strong interpersonal skills; and the ability to clearly and effectively present complex information to all levels of employees, management, and clients.

Strongly preferred:

+ Ability to drive business-aligned IT strategies through stakeholder collaboration and strategic thinking.

+ Expertise in quality assurance methodologies and software testing frameworks.

+ Excellent communication, negotiation, and stakeholder management skills.

+ SAFe Lean Portfolio Management (LPM), PMI Agile Certified Practitioner (PMI-ACP), ICAgile Certified Professional (ICP-ENT) or similar certifications are a plus.

Key Competencies:

+ Strategic Leadership – Ability to translate business needs into IT-driven outcomes.

+ Financial Acumen – Ensure cost efficiency and transparency in IT investments.

+ Business Alignment – Foster relationships that maximize IT’s impact on business success.

+ Operational Excellence – Drive efficiency and quality in IT services.

+ Innovation & Change Management – Lead teams through technology transformations that enhance business performance.

EEO/Disabled/Veterans

**Job** Information Technology

**Primary Location** US-MO-Kansas City

**Schedule:** Full-time

**Travel:** Yes, 25 % of the Time

**Req ID:** 251580

**Job Hire Type** Experienced #LI-SS #COR