"Alerted.org

102272

701 Cool Springs Blvd, Franklin, Tennessee 37067

_TruGreen_ _accepts applications on an ongoing basis._

Job Description

Position Overview

Dynamics 365 CE Developer and support specialist to fulfill the full lifecycle technical development of Trugreen’s Dynamics 365 platform, including support. This position will work closely with IT and internal Business teams to support Trugreen’s Dynamics 365 roadmap and implement that vision alongside Trugreen’s IT Architecture and Software Development teams.

Responsibilities

Support Managers and Agents on Mobile Platforms, including Verizon solutions. Support Managers and Agents on Dynamics CE Platforms to help users resolve issues and report bugs for the development team if they exist. Develop, implement, and configure approved requests for application features on the Microsoft Dynamics 365 Sales/Customer Service/Customer Insights platforms. Contribute to help the team maintain support for the Microsoft Dynamics CE 365 Sales/Customer Service/Customer Insights platforms. Develop scripts, identify, and resolve website bugs on Microsoft Dynamics 365 Sales/Customer Service and Microsoft 365 Customer Insights to enhance user experience. Contribute to code reviews, best practices, and CRM customization standards for Dynamics CRM and Customer Insights-based projects. Build and configure CRM forms, views, dashboards, workflows, plugins, web resources/scripts. Create and maintain schema and code to support system/program requirements and adhere to company standards, policies, and procedures. Create and maintain appropriate user and technical documentation, in addition to support playbooks. Work with clients to resolve problems promptly and escalate as appropriate. Work independently, balance multiple/competing priorities, and execute accordingly.

Competencies

**Customer Focus** – Building strong customer relationships and delivering customer-centric solutions.

**Communicates Effectively** – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

**Action Oriented** – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Education and Experience Requirements

+ Bachelor’s Degree in Computer Science, Information Systems, or related field of study, or 5+ years of applicable equivalent work experience

+ Should have 5+ years of in-depth experience and practical knowledge of core Microsoft Dynamics 365 modules (Sales, Customer Service, Field Service and Customer Insights)

+ Mandatory Qualifications 5+ years working with JavaScript, HTML, CSS, Dynamics 365, CRM SDK, and Custom plug-ins for Dynamics CRM

+ Hands-on Experience with and/or Knowledge of the Power Platform components (Power Apps, Power Automate, Power BI)

+ Experience with agile development and source control management through Azure DevOps

+ Experience in the design, maintenance, and implementation of web applications that interact with database systems

+ Experience working with business, engineering, and product teams to translate visions and requirements to Application Development teams

Knowledge, Skills, and Abilities

+ Think strategically and balance short-term needs with longer-term business priorities

+ Quick learner who can adapt to changing priorities

+ Self-driven team player, with a very strong work ethic and high energy, able to work effectively independently or collaboratively with end-users, clients, and implementation/developers while maintaining professionalism

+ Must demonstrate initiative and ownership of assigned responsibilities

+ Be familiar with Agile/Scrum methodologies and best practices

+ Excellent verbal, written, computer, technical communication, and presentation skills

+ Possess strong task management and communication skills

+ Demonstrated ability to manage multiple tasks and/or projects to meet short turnaround times while effectively adhering to strict quality control standards

+ Possess project experience regarding estimates and deliverables with a high degree of accountability

+ Microsoft Dynamics Certifications are a plus

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

+ Sit, stand, and walk

+ Use hands and arms to handle, feel or reach

+ Speak and hear

+ Use close vision abilities

Occasionally required to:

+ Lift or move up to 25 lbs

+ Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

+ Noise level

+ Low to moderate

+ Adverse Conditions

+ Minimal

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._

Pay Ranges

$54,983.00 - $91,638.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com (https://www.trugreenjobs.com/eeo-is-the-law) ).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer