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Power Equipment Manager

Theisen Home Farm Auto

1 Positions

ID: 3303154

Posted On 05/28/2025

Job Overview

Power Equipment Service Manager

**Employment Type:** Full Time

**Supervisor:** Store Manager

Job Description

Will be responsible for all aspects of our Power Equipment Sales and Service ensuring all product Theisens sells and services puts our customer first. This position will require all warranty information is recorded, tracked and reported to the CMO while maintaining a qualified sales and repair team.

Qualifications

+ 2 years management experience

+ 2- or more years of Vocational training or hands on experience working in the Power Equipment Field

Key Responsibilities

+ Provide excellent customer service by having a strong understanding of products and services to address customer questions.

+ Maintain sales and service staff in all locations as established

+ Maintain warranty program, track and report reimbursements for all vendors

+ Coordinate logistics for warranty repair, for shops without repair centers

+ Maintain training requirements for techs and support staff

+ Maintain general knowledge of all products, may need to have expertise in specific product areas

+ Make product recommendations and attend trade shows

+ Explain benefits and features of merchandise to customers and suggest add-on merchandise

+ Review P&L statements, budgeting and Cap X needs

+ Maintain cleanliness, pricing and ensure Brand levels of appearance are maintained

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Great customer service skills

+ Sthil Silver/Gold Certification is preferred

+ Basic math skills

+ Exhibit a high level of integrity and business ethics

+ Ability to answer phones, and learn cash register functions

+ Familiar with forklift and pallet jack operations and the ability to be certified to run a forklift

+ Excellent verbal communication skills

+ Possess a positive attitude, good listening skills and an outgoing personality

+ Vocational or College degree or relevant Power Equipment work history

+ Able to manage a team and communicate effectively to others in the organization

Physical Demands

Frequent physical demands include lifting up to 50 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

+ Competitive match on 401K

+ PTO

+ Holidays

+ Birthday-off with pay

+ Associate discount and many other benefits

Full-Time Also Eligible:

+ Health insurance

+ Dental insurance

+ Vision insurance

+ Flexible spending accounts

+ Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting **Customer First** , working together as **One Connected Team** , and always finding ways to **Give Back** . These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Primary Contact

315330

Kelly Boge

HR Generalist, Human Resources

563-556-4738

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1280

Job REQ #

3303154

\# Positions

1

Start Date

20250528

End Date

20250629

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Theisen Home Farm Auto

About the Company

Theisen's is an independent, family-owned chain of Home, Farm and Auto stores, with locations in Dubuque, Maquoketa, Dewitt, Anamosa, Monticello, Tipton, Dyersville, Vinton, lowa Falls, Charles City, New Hampton, Marshalltown, Cedar Rapids (2), Newton, Ames, Grinnell, Pella, Coralville, Indianola, Davenport IA, Sparta WI, Black River Falls WI and Jefferson, WI.

Theisen's is a member of Mid-States Distributing, a buying group comprised of independent, family-owned retailers across the country.

Theisen's was founded in 1927 by Leo & Kathryn Theisen. Theisen's headquarters are in Dubuque where the buying staff, advertising, accounting, human resources, MIS and distribution center are located.

**Theisen's** employs over 1200 associates. The philosophy at Theisen's is "people buy from people, not companies" and the company stresses that "our associates work with us, not for us". 6201 Chavenelle Road Dubuque , IA 52002-2634 (563)556-4738