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Position Summary...

Quality is a key pillar in driving member satisfaction. Our team is growing to focus on quality at every stage of the life cycle; from customer feedback and insights, to partnering with Product Development and Merchants, onboarding and vetting suppliers, all the way to validating that our products exceed customer expectations.

The Group Director of Quality Assurance will lead a team through expansion by; understanding customer data tools, mapping future ways of working, assessing resources, utilizing quality assurance processes, set framework for quality action plans with suppliers, building partnership across key stakeholders, and contributing to the strategy development to improve Quality and elevate member trust.

What you'll do...

+ Develops the framework and contributes to the strategy for the future of Quality Assurance for General Merchandise.

+ Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers. Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility. Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements. Evaluates financial, cultural, technological and other factors that need to be addressed. Recommends new approaches that seek the use of advanced technology.

+ Develops and optimizes the floor plan and space utilization for The Forge’s Virtual Testing capability. Oversees the selection and procurement of equipment, technology, and software necessary for testing and lab operations. Manages the installation of equipment and ensures proper training for team members on the use of new technologies and software.

+ Leads partnership with lab operations to ensure efficiency and effectiveness in testing processes. Develops and manages protocols for item selection to ensure comprehensive and representative testing. Plans and manages lab capacity to meet current and future testing demands, ensuring resources are utilized optimally. Continuously improves and reinvents benchmarks to align with industry standards and technological advancements.

+ Manages the deployment of capital expenditures (Capex) and operational expenditures (Opex) budgets. Ensures budgets deliver on Internal Rate of Return (IRR) projections, with performance measured annually.

+ Builds and maintains strategic relationships with the engineering academic community for talent acquisition and research collaboration.

+ Navigates legal and intellectual property (IP) contractual frameworks, focusing on maintaining intents for IP and/or indemnification.

+ Leverage data analysis tools to explore highly complex data, develops and tests hypotheses, uses data to influence strategic work, builds and presents insights. Identify, implement, and drive technology change within scope of work. Use visualization tools to represent data and construct coherent stories to influence decisions.

+ Develops expertise in quality assurance tools, techniques, and standards. Interprets results of quantitative and statistical tools and explains results to others. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating personnel to meet or exceed quality goals. Conducts and directs quality reviews. Communicates key benefits of a quality management process.

+ Lead discussions with varying viewpoints confidently. Present to and influence diverse audiences across divisions using appropriate frameworks/tools. Leverage fact-based data & analytics insights from multiple finance and business domains to build a cohesive narrative, form an argument, organize thoughts and present in a clear, concise & meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Act as a trusted advisor to diverse business partners, influencing them to act as needed to move the business forward. Provide respectful, effective, timely feedback to others. Seek, internalize, and utilize feedback to make changes.

+ Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers. Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility. Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements. Evaluates financial, cultural, technological and other factors that need to be addressed. Recommends new approaches that seek the use of advanced technology. Works to overcome BPI resistance from managers, the labor force and other groups.

+ Make customer-centric recommendations and decisions across all touchpoints. Drive customer-focused recommendations and decisions across all customer touchpoints. Constantly incorporate applicable and actionable customer feedback. Guide suppliers and vendors in the development of customer-focused processes and products.

+ Build, maintain and enhance effective internal and external partnerships through demonstrated integrity. Influence outcomes and assist in communicating shared goals with diverse groups and parties. Identify and address additional partner needs and educate them on value creation. Communicate with other individuals or teams to solve shared problems cooperatively. Identify how changes in business strategy impact talent and recruiting strategy. Consults regularly with leaders of business unit(s), serve to advise on strategic talent decisions. Drive a culture that strives for diversity of thought and inclusion.

You’ll make an impact by:

+ You have leadership experience and/or passion for leading associates.

+ You have past manufacturing or Quality Assurance experiences.

+ You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

+ You have the ability and confidence to communicate to all levels of leadership balancing varying view points and advising course of action as an objective advocate for the member’s experience.

_The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process._

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $160,000.00-$320,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor’s degree in business, communications, education, engineering, or related area and 9 years’ experience in quality, product development, training, or related area.

Option 2: 11 years’ experience in quality, product development, training, or related area.

5 years’ supervisory experience

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Assessing training programs and customer service levels in a production, sales, or customer service environment., International Standards Organization certification, Large-scale testing experience, Master’s degree in Business, Communications, Education, Engineering, or related field, Six Sigma certification

Primary Location...

1700 Se 5th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.