• Senior Collections Specialist II (NBD)

    Umpqua Bank (Federal Way, WA)


    Senior Collections Specialist II (NBD)

     

    Corporate Finance

     

    Federal Way,

    Washington

    Description

    At Financial Pacific Leasing, we cultivate an environment where our associates can thrive. Our commitment to supporting both our staff and customers is made possible by the dedication of our employees.

     

    We hold dear values such as Trust, Care, Innovation, Continuous Learning, Customer Focus, and being Result Oriented. We are enthusiastic about meeting candidates who embody these principles. We seek individuals who are results-driven, independent thinkers, collaborative workers, and aligned with our broader mission.

     

    Consider us your partners, because at Financial Pacific Leasing, we believe the best way forward is together.

     

    Job Purpose

     

    In this role, you will be responsible for recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, minimizing dollars being charged off in assigned caseload. Ensures correct action is taken on bankruptcies. Performs all other duties as assigned by management.

    Essential Duties and Responsibilities:

    + Meet and exceed company goals, particularly in Loss Prevention, in a professional and businesslike manner.

    + Communicate with lessees who are 90+ days delinquent via telephone, mail, personal contact, or other professional methods to collect monies owed to Financial Pacific.

    + Maintain complete and accurate collection notes in the system to ensure clarity for others regarding conversations and arrangements with lessees.

    + Keep monthly and year-to-date reports on individual results.

    + Possess knowledge of relevant legal, bankruptcy, and FCRA laws.

    + Attempt to negotiate settlements before recommending external actions (attorney or collections).

    + Evaluate guarantors' financial condition before pursuing lawsuits to ensure collectability.

    + Thoroughly and accurately evaluate each assigned contract to maximize collection at minimal expense.

    + Understand the details of each contract, including status, guarantor, equipment location, and equipment values.

    + Provide the highest level of customer service to all lessees, vendors, brokers, and staff.

    + Maintain confidentiality of all company information.

    + Develop and maintain positive relationships with all Financial Pacific Company managers and staff.

    + Assist and support other staff as needed.

    + Ensure regular and predictable attendance and punctuality.

    + Perform all other duties as assigned by management.

     

    About Us

     

    Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal oriented environment. Excellent benefits and retirement package.

    About You:

    + High School Diploma or GED, required.

    + Collection experience in a leasing/contract environment or equivalent preferred.

    + Experience in equipment evaluation and recovery techniques preferred.

    + Data entry skills and the ability to multi-task

    + Ability to learn and comply with all Bank policies, procedures, and systems.

    + Consistently demonstrates ability and willingness to builds relationships with associates.

    + Ability to think critically and provide appropriate solutions.

    + Requires reading, writing and basic math skills.

    + Ability to lift up to 25 pounds.

     

    Be a part of a bank that invests in you!

     

    + Professional Development: Grow your skills with our tailored premier banker programs.

    + A robust and comprehensive benefits package.

    + Career Growth: Clear paths to achieve your professional goals.

    Compensation & Benefits:

    We offer a competitive total rewards package including base salary and comprehensive benefits. The hourly pay rate for this role is $23.10 - $26.06 and will depend on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

     

    We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.