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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

JOB SUMMARY

Provides ongoing quality assurance (QA) testing by statically sampling the work performed by Truist teammates and/or third party vendor(s). Responsible for continuous improvement mindset in quality and productivity resulting in increased efficiency and consistency, risk/loss mitigation, maximized profitability, and an improved internal and external client experience. The mission of QPM is to be a leader for quality assurance and standardization with focus on accountability, documentation, and monitoring for Commercial Credit Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Review commercial loan documentation, corresponding due diligence, and/or systems for accuracy based on internal and external regulations, policies, and procedures

2. Proactively identify, assess, and communicate inherent risks identified via QA testing to management for review, discussion, and remediation

3. Complete QA testing and deliver results within established timeframes

4. Identify and report trends, gaps, and training needs to strengthen risk management within the areas supported

5. Work closely and collaboratively with testing partners and deliver results in a positive manner

6. Effectively monitor and control data integrity of information utilized for internal and external reporting

7. Identify emerging regulatory and compliance risks by staying abreast of policies, procedures, laws, regulations, and risk management techniques

8. Communicate and potentially train testing partners on recurring errors, policies, and process expectations

9. Consistently seek and provide recommendations for improved efficiency, cost reduction, and/or enhanced standardization and routinely volunteer and participate in special projects or initiatives

10. Accurately completes QA testing on exceptionally complex commercial loans

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College degree or equivalent education, training, and/or work-related experience

2. Minimum of ten (10) years overall banking experience with seven (7) years commercial lending experience with knowledge including but not limited to: consulting, commercial products, specialty lending, appraisals, regulatory and compliance, servicing, due diligence, documentation, funding and reconciliations, audit, risk, quality, etc.

3. Minimum of four (4) years quality assurance testing experience

4. Existing knowledge of financial and/or loan processing systems

5. Excellent verbal and written communication and interpersonal skills

6. Ability to work proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines

7. Ability to determine root cause of recurring problems and provide recommendations for solution

8. Effective time management and multi-tasking skills

9. Strong analytical, problem-solving, and decision-making skills

10. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

1. Bachelor's degree in business related field

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

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