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Job Overview

Join us in providing and supporting outstanding care to our patients and community!

Do you like being a first point of contact and creating a positive first impression? Then consider this role! In this position you would have responsibility for completing the financial clearance process with Patient Access. The Patient Access Services Representative must be able to articulate information in a manner that patients, guarantors and family members can understand and to know what to expect with regard to their responsibilities. Various action items include:

Completing pre-registration, registration and insurance verification.

Interviewing patients and guarantors to gather insurance information and verifying eligibility.

Typical work schedule is:

Week 1: Monday, Friday, Saturday, Sunday 2:30PM - 11:00PM

Week 2: Wednesday 11:45AM- 8:15PM, Thursday 2:30PM - 11:00PM

This is a Local 113 SEIU Union role.

In this role you will also work with medical staff, nursing, ancillary departments and insurance payors.

The Admission Financial Representative is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. The job expectations for the AFR role includes, but is not limited to the following:

+ Provide scheduling and registration support for patients.

+ Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.

+ Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

+ Adhere to all compliance and regulatory requirements.

+ Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Required:

1 year of customer service experience

1 year of applicable computer knowledge and skills

Preferred

Previous experience in a clinical setting with registration experience

Post secondary education

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/lakesseiu

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status