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Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

As Clinical Risk Manager I,I you will direct the Clinical Risk Management Program and implement initiatives to ensure operational alignment with organizational objectives. You will develop leading investigations, manage and analyze data and establish risk management educational programs for assigned areas. Serving as a member of the local leadership team, you will address unique challenges within the assigned facility while modeling Cleveland Clinic Core Values and behavioral standards. This role is essential to the overall functioning and organization of the Cleveland Clinic Enterprise.

A caregiver in this position works days from 8:00AM - 5:00PM.

Responsibilities:

+ Safety Event Reporting System (SERS) Event Management: Identifies, codes, and manages event reports for assigned Institutes or Hospitals. Investigates and analyzes trending data.

+ Collaborates with leadership and support teams to develop and achieve clinical risk management goals and accomplish duties assigned to the role.

+ Incorporates enterprise priorities and regulatory requirements and benchmarks.

+ Conduct and facilitate Root Cause Analyses (RCA); identifies root cause and causal factors of events to lead to sustainable improvement.

+ Trends RCA themes and patterns; identifies/articulates opportunities for improvement.

+ Serves as mentor/preceptor for new employees.

+ Assists with coaching healthcare providers or facility leaders regarding unanticipated outcomes.

+ Openly communicates with members of the Law and Enterprise Risk and Insurance Departments on cases.

+ Applies management processes for disclosure of unanticipated outcomes and medical errors.

+ Follows-up with patients and families when appropriate and works proactively toward early resolution with other appropriate parties, as necessary.

+ Identifies cases that may be potential claims and provides notice to other departments (Law, ERI) once identified.

+ Presents cases to larger groups in addition to Huddle I, Huddle II, and Medical Legal Committees.

+ Develops and presents education sessions upon request or with an identified need.

+ Participates in Institute/Hospital Committees representing Clinical Risk Management and leads committees or projects related to risk mitigation or improving patient safety.

+ Drives continuous improvement activity around clinical risk management priorities and coordinates improvement projects.

+ Measures and analyzes data reflecting processes and outcomes prioritized by Hospital and the Enterprise Quality Leadership team.

+ Acts as the local expert in clinical risk management for the Hospital/Institute.

+ Facilitates risk and safety data analysis and decision-making from data.

+ Supports enterprise improvement projects, as necessary.

+ On-call responsibilities to provide 24/7 CRM consultation coverage per established CRM department process.

+ Other duties as assigned.

Education:

+ Registered Nurse (BSN) or bachelor's degree in a health sciences discipline is required.

+ Other licensed clinicians will be considered with commensurate education, knowledge, and skills, and acquired work experience.

+ Master's or other advanced degree preferred.

Languages:

+ English.

Certifications:

+ Registered Nurse (RN) licensure preferred.

+ Current certification as Certified Professional in Healthcare Risk Management (CPHRM) required or within six (6) months of hire.

+ Current FASHRM, DFASHRM, CPPS or CPHQ certification, or other advanced education in the field of quality strongly preferred.

Complexity of Work:

+ Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

+ Must be able to manage a stressful, fast-paced environment and take appropriate action.

+ World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

+ Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.

+ Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

+ Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.

Work Experience:

+ Minimum five (5) years clinical experience required. Leadership experience preferred.

+ Minimum of two (2) years Clinical Risk Management experience required.

+ Leadership experience preferred.

Physical Requirements:

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

+ Follow Standard Precautions using personal protective equipment as required for procedures.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities