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Summary

Delivers value to Business and BT stakeholders through the planning, execution, & delivery of one or more high-quality IT Service Management software products such as, but not limited to, ServiceNow, DataDog, SolarWinds, xMatters, etc. and product enhancements through leading and mentoring multiple agile teams or a high complexity agile product team. Develop and lead teams of people with a focus on skills and deliverables. Oversee and take accountability for team’s actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities

+ Owns people management responsibilities of business analysts and software engineers

+ Owns the development and delivery of one or multiple high complexity software product(s) in line with business needs

+ Understand the importance of quality assurance practices and guidelines on SaaS platforms

+ Owns and drives key business relationships for the product(s)

+ Researches and analyzes industry trends and benchmarking information as they apply to product(s)

+ Creates & maintains an executable backlog of product requirements

+ Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs

+ Assists with the distillation of product backlog requirements into user stories

+ Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery

+ Weighs business risks, issues, and impediments being experienced by the product team and actively assists with issue resolution

+ Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team

+ Supports product team members as they engage with stakeholders, build a backlog, and deliver work

+ Maintains an analytical perspective during a crisis and supports crisis resolution.

+ Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

+ Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.

+ Ensures team level decisions align with priorities and strategic agenda for project/product.

+ Leverages budget and other financial information to support staffing and business planning efforts.

+ Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.

+ Fosters an inclusive workplace where diversity and individual differences are valued.

+ Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.

+ Presents results and/or demos with appropriate complexity for different audiences.

Mandatory Experience

+ Bachelor's degree or higher

+ 8+ years' experience as a Product Owner, Product Manager or Business Analyst with a min 5 years of experience in an agile environment

+ 5+ years of experience as a Product Owner or Product Manager on IT Service Management platforms, monitoring platforms, or service delivery platforms.

+ Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks

+ Proven experience managing design and delivery of highly technical and complex large-scale products

+ Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications

Competencies

+ Strong product management skills with deep understanding of product vision and overall product lifecycle

+ Strong understanding of the enterprise IT Service Management platforms, global proactive monitoring platforms and service delivery platforms.

+ Demonstrated leadership and people management skills and ability to make decisions and set clear priorities

+ Proven ability to recognize value and manage investments to maximize value delivered

+ Strong stakeholder management and negotiation skills

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AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.