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Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your role and responsibilities

Responsibilities

• Rack, Build, cable, configure, and provision Intel and AMD Servers

• Rack, cable, and deploy Cisco Layer 2 networking equipment

• Troubleshoot, test, quality assurance of Server hardware

• Professionally resolve hardware issues via trouble ticket

Required technical and professional expertise

Required Professional and Technical Expertise

* Proficiency in assembling and configuring computer hardware components, including CPUs, RAM, storage drives, and motherboards, demonstrating knowledge of server-specific components like RAID controllers and redundant power supplies.

* Familiarity with installing and configuring server operating systems such as Windows Server and Linux distributions, including basic server administration tasks like user management, file system configuration, and security settings.

* Basic understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, and network troubleshooting skills, along with the ability to perform basic configurations on networking equipment such as switches and routers.

Preferred technical and professional experience

Desired Experience:

• Operating System Installation - Windows Server, Linux, Unix

• Cabling knowledge beyond dressing or running cabling; such as confidently comprehending port mappings and ability to know the differences and purposes behind each cable type

• Understanding of basic hardware troubleshooting and applying logical methods of resolution

• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus

• Experience with RAID levels is a plus

• Web Server and Database installation experience a plus

• Must be able to work in this country without Sponsorship

• Must be willing to learn quickly, multitask, and work in a fast pace environment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.