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Client Adoption Specialist
- IBM (San Jose, CA)
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Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.
IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
•Architectural Leadership: Work collaboratively within a team responsible for shaping the architecture and technical trajectory of our software networking and edge computing portfolio.
•Real-world Product Building: Leverage practical experience in building products to contribute valuable insights to the software engineering practices within the team.
•Domain Expertise: Possess a deep understanding of software networking and edge computing, utilizing this knowledge to develop informed opinions that play a pivotal role in shaping product direction and strategy.
•Collaboration and Adaptability: Collaborate seamlessly with diverse teams and contribute to other IBM product initiatives. A crucial aspect is the ability to extend expertise beyond your domain to promote a holistic understanding of interconnected domains.
•Flexible Mindset: Demonstrate flexibility in mindset to navigate and resolve points of intersection with other system components. Adaptability is key to finding mutually beneficial solutions.
•Effective Communication: Utilize strong communication skills to articulate complex technical concepts, fostering collaboration and understanding across interdisciplinary teams.
Required technical and professional expertise
'- Strong communication
- Intellectual curiosity / continuous learner
- Ability to influence
- Strong organizational skills
- Timely, execution for impact
- Proven track record to win and compete
- Change agent
- Expert experience with two or more of the following
o operating system administration skills (linux, windows, zOS)
o TCP/IP network and LDAP administration skills
o APM solutions on IBM Z platform
o IBM CICS and/or IMS admin skills
o Enterprise COBOL development skills e.g. read, write, modify, troubleshoot
o Java development skills e.g. read, write, modify, troubleshoot
- Proficient experience with two or more of the following:
o OpenTelemetry (OTeL)
o Ansible Automation Platform
o programming languages common to automation e.g. REX, JCL, YAML
o working with Large Language Models and RAG models
o working with Conversational AI
o working with VS Code
Preferred technical and professional experience
'- interoperating COBOL and Java within a zOS subsystem is a bonus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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