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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Issue Management Validation Lead is responsible for test planning, preparation, and execution of testing activities to support the resolution of Issues for Payments Issue Management. Additionally, this role will support quality reviews of Issue Data in Archer and be involved in supporting ORM initiatives. This role will require an individual experienced with testing and the ability to balance multiple priorities in a fast-paced environment while potentially supporting other activities within Issue Management.

- Manages the end to end of the testing process by: Executing test planning and preparation, designing test scripts, gathering samples, performing process inquiries, leading walkthroughs and procedure reviews, executing the test and communicating results

- Conducts quality reviews of existing issues to confirm alignment with ORM and BL process requirements, summarizes findings, communicates results and develops training to address identified performance trends

- Partners with Business Leaders, Business SME's, Regulatory, Compliance, Ops Risk, Legal, and other Risk and Compliance partners to evaluate risks that may impact the successful resolution of Issues and design tests to provide feedback to Issue Owners on the subsequent mitigation of risk and gaps in the Corrective Actions

- Drives processes to support effective issue validation activities. This includes obtaining knowledge of the issue(s) that need to be validated, project management, status reporting, risk escalation, documenting validation activities, drafting closure memos, confirming team members took the appropriate steps to validate the issue, providing feedback and credible challenge to employees

- Leads test results discussions with business management and risk partners related to identified findings/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended

- Provides weekly, monthly, quarterly and adhoc reporting on testing assignments

- Maintains testing standards in alignment with ORM Policy and Guidelines. Where appropriate, helping line of business stakeholders understand these new key risk concepts and their relevance to core business practices

- Support various administrative functions, such as Shared mailbox, ORM inquiries, and reporting as needed

- Leads other projects and/or activities within Issue Management as assigned

Basic Qualifications

- Typically, more than eight years of applicable experience

- Bachelor's degree, or equivalent work experience

Preferred Skills and Experience

- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Experience with performing control testing or other types of risk-based testing

- Payments or Banking experience

- Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls

- Must possess exceptional critical thinking and independent judgement and decision-making skills with limited direct supervision

- Ability to adjust quickly to shifting priorities and make quick decisions with limited information in support of team and organization goals

- Demonstrated cross business line coordination with multiple levels within the organization

- Advanced experience with written communication demonstrating effective business acumen (e.g. – CPMA memos, extensions)

- Thorough knowledge of Risk/Compliance/Audit competencies

- Effective written and verbal communication skills

- Strong analytical, problem-solving and negotiation skills

- Proficient computer skills, especially Microsoft Office applications

- Applicable professional certifications

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00 - $127,050.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.