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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Working with Relationship Managers, Portfolio Managers, product partners, and compliance team to provide primary support for ICG Banking activities and regulatory compliance administration functions (i.e. covenant tracking/monitoring, on-boarding of commercial loans, overdraft, wire, ach monitoring / approvals, auditing of systems for data integrity, and regulatory compliance activities).

Coordinates sales support activities to include pre-call planning and Customer Relationship Management (CRM) system maintenance and updates which may include securing reporting during the sales process for regulatory and compliance purposes.

Performs research in support of operations and marketing activities focused on client/prospect, industry, market, geography, and other RM-specified data which may include coordination with product partners.

Understands ICG business and bank departments, products, and services to recognize cross-selling opportunities and offer additional product options to address client needs to maintain and expand relationships.

Responds to customer account inquiries and routes to the appropriate support team(s) for resolution. May complete specialized maintenance, research, and reviews for accuracy and compliance.

May prepare for audits and ensure that procedures are being followed. Sets up/maintains client files in compliance with all applicable company, business line, and department standards.

Ensures that there are appropriate records of due diligence during the sales process, including the ordering of appraisals, flood approval codes, and KYC requirements. Maintains the security and integrity of all files/databases.

Supports and ensures compliance of daily credit decisions required of the RMs/PMs relating to overdrafts, daylight overdrafts, and ACH file suspensions.

Basic Qualifications

- Associate's degree, or equivalent work experience

- Five or more years of experience in financial services industry

Preferred Skills/Experience

- Excellent verbal, written, and interpersonal communication skills

- Excellent customer service skills

- Strong analytical skills

- Strong organizational and time management skills

- Ability to manage multiple tasks/projects meeting all deadlines

- Strong problem resolution skills

- Proficient computer skills, especially Microsoft Office/PowerPoint applications

- Experience with department-specific systems

- Knowledge of departmental and bank products and services

- Versatility with learning bank lending/loan systems

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $29.23 - $38.94 - $42.83

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.