"Alerted.org

Employment Type:

Full time

Shift:

12 Hour Night Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a motivated and detail-oriented individual with advanced leadership skills to join the team at our hospital in **Nampa, ID** as a **Lead P** **atient Registration** **Specialist!**

As a Lead Patient Registration Specialist, you will work under the guidance of the manager, to perform registration duties as well as advance in those skills by taking on complex and advanced skills. You will greet patients and family members in a professional and courteous manner as well as obtain, and verify demographic, clinical, financial, and insurance information during the (pre)-registration process. You will also accept point of service payments or provide guidance for payment options and clear the patient for service delivery. You will act as the primary point of contact between the Patient Registration Team and management.

**POSITION DETAILS:** This position will provide support for both our Garrity and 12th Ave Emergency Department locations. This position will work 3, 12-hour night shifts a week,

MINIMUM QUALIFICATIONS** **:

+ High school diploma or an equivalent combination of education and experience.

+ Associate degree in Accounting or Business Administration highly desired.

+ Past work experience of at least 2 years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities is required.

+ Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.

+ Completion of regulatory/mandatory certifications and skills validation competencies preferred.

+ Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional (CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) is preferred.

JOB DUTIES** **:

Patient Registration & Verification

Accurately verifies patient identity, demographics, insurance, and enters data into hospital systems to ensure correct and complete records.

Financial Counseling & Payment Collection

Provides cost estimates, explains financial responsibilities, collects payments, and refers patients to financial assistance resources when needed.

Insurance & Authorization Management

Performs insurance eligibility checks, secures authorizations/referrals, and ensures accurate documentation to support billing and reimbursement.

Customer Service & Communication

Delivers empathetic, professional support to patients, families, and staff, ensuring a positive experience in a fast-paced environment.

Leadership & Training

Trains and mentors staff, disseminates updates, and supports ongoing education and performance improvement initiatives.

Compliance & Data Integrity

Maintains HIPAA compliance, protects patient information, and ensures data accuracy across all systems and processes.

Problem Solving & Escalation

Identifies and resolves complex issues or escalates them appropriately to ensure smooth operations and patient satisfaction.

Scheduling & Patient Flow Coordination

Manages patient scheduling, bed assignments, and transfers to support efficient care delivery and resource utilization.

Process Improvement & Collaboration

Participates in interdepartmental teams to enhance workflows, improve service delivery, and support organizational goals.

Professionalism & Adaptability

Demonstrates ethical behavior, strong communication, time management, and the ability to adapt to changing priorities and environments.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran