• Desktop Support Specialist (On-site, Wed…

    UTMB Health (Galveston, TX)


    Desktop Support Specialist (On-site, Wed 1am-7:30am, Thurs-Sat 7pm-7:30am) - ITS-Operations

     

    Galveston, Texas, United States

     

    New

     

    Information Technology

     

    UTMB Health

     

    Requisition # 2502984

    Minimum Qualifications:

    Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

    Job Summary:

    Provides entry level, basic technical support of desktop computers, thin clients, applications, and relatedtechnology.

    Job Duties:

    + Respond to requests and problems including installing, monitoring, diagnosing, repairing,maintaining, and upgrading all PC hardware, software, and equipment to ensure optimalworkstation performance.

    + Interact with application software and operating systems to diagnose and resolve unique, nonrecurring problems.

    + Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs,peripheral equipment and software within established standards and guidelines.

    + Troubleshoot trouble tickets to resolve basic technical problems with desktop computingequipment.

    + Troubleshoot basic printer trouble calls.

    + Provide customer assistance using directory services and remote access tools.

    + Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.

    + Adheres to internal controls and reporting structure.

    Knowledge/Skills/Abilities:

    Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.

    Salary Range:

    Actual salary commensurate with experience.

    Work Schedule:

    On-site, Wed 1am-7:30am, Thurs -Sat 7pm-7:30am, and as needed on occasion.

     

    Equal Employment Opportunity

     

    UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

     

    Compensation