• Operations Analyst II

    NBT Bank (Norwich, NY)


    Pay Range: $24.98 - $33.31

     

    Researches and analyzes problems, policies, services, and systems in order to correct issues and make recommendations to management for enhancements and best practices. Analyzing may be done to resolve issues, keep pace with the market place, and ensure compliance with government regulations or to maximize efficiency. Acts as a backup to department supervisor in his/her absence.

    Education and Experience:

    + Associates Degree or equivalent education and business experience

    + 3-5 years banking experience

    Skills and Abilities:

    + Accounting principles, organizational skills

    + Basic banking practices

    + Knowledge of bank products, services and systems

    + Strong communication and interpersonal skills

    + PC skills in a Windows environment to include Word/Excel

    Unique Job Characteristics and Requirements:

    May occasionally be required to work outside of normal business hours including evenings or weekends.

    Tasks Performed:

    + 30% Research and document operational and systematic issues/problems as they occur in the daily workflow, taking necessary steps to correct such problems in a timely manner.

    + 20% Represent the bank with technology providers to resolve problems and request enhancements. Organize and retrieve information as required.

    + 20% Research and evaluate products and services relative to operating procedures and system functionality in order to make recommendations for consideration by management.

    + 15% Perform special projects as required by management.

    + 5% Act as a liaison between operations and various user departments.

    + 5% Backup department supervisor as required.

    + 5% Other duties as assigned.

    Physical Requirements:

    + Communicate effectively with internal and/or external customers

    + Stationary 75% of time or greater

    + Move Objects to Maximum 10 lbs

    Benefits for Full-Time Employees:

    + Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.

    + Parental Leave : Six weeks of paid leave at 100% of your salary.

    + Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

    + Dental and Vision Coverage : Ensuring your overall health and well-being.

    + Flexible Spending Accounts : For healthcare and dependent care expenses.

    + Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.

    + Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.

    + Voluntary Benefits : Including hospital, accident, and critical illness coverage.

    + Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

    + Adoption Assistance : Supporting your growing family.

    + Tuition Reimbursement : Invest in your education and career growth.

    + Employee Assistance Program (EAP) : Access to support and resources.

    + Financial and Banking Services : Various benefits and financial planning assistance .

    Benefits for Part-Time Employees Working 20+ Hours/Week:

    + Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.

    + Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

    Benefits for All Part-Time Employees:

    + Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

    + Paid Sick and Safe Leave : For your health and safety.

    + Employee Assistance Program (EAP) : Access to support and resources.

    + Financial and Banking Services : Various benefits and financial planning assistance .

     

    Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

     

    NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

     

    + EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

    + EEO is the Law Poster Supplement

    + Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

    + Family Medical Leave Act (FMLA) Poster

    + Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

     

    NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

     

    NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.