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Additional Pay Details

Compensation Range

$70,000 - $85,000 per Year

Commission Eligible

Position Profile: Account Manager

The Account Manager (AM) plays a critical role in solving business challenges and fostering new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strong relationship-building with key decision-makers and influencers.

Key Responsibilities

Business Development

+ Identify and pursue new business opportunities within existing and prospective accounts.

+ Build relationships with decision-makers and influencers to expand Ricoh’s market presence.

+ Understand the customer’s environment and uncover business challenges through research and strategic questioning.

Customer-Centric Solutions

+ Focus on how customers buy, not just what they buy—prioritizing their needs over predefined products or services.

+ Use storytelling to differentiate Ricoh’s ability to transform digital environments.

+ Clearly articulate how purchasing decisions impact the customer’s financial outcomes.

Communication & Presentation

+ Deliver compelling presentations both in-person and virtually.

+ Communicate effectively with stakeholders at all levels.

Qualifications

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 3 years of business development experience.

+ Preferred experience in IT and/or software services.

+ Familiarity with document workflow solutions and processes is a plus.

+ Foundational understanding of P&L components.

+ Strong research and analytical skills to support strategic customer conversations.

+ Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

+ Demonstrated success in collaborative influence-building.

+ Solid understanding of solution design processes.

+ Brings thought leadership to customer engagements.

+ Excellent verbal and written communication skills.

+ Ability to build and maintain professional relationships with key stakeholders.

+ Keeps current with Ricoh’s offerings and industry trends.

+ Skilled in assessing customer environments and identifying opportunities to expand Ricoh’s services.

+ High learning agility and adaptability.

+ Capable of navigating customer approval processes and cultivating internal advocates.

Working Conditions & Physical Demands

+ Primarily office-based with standard lighting, ventilation, and noise levels.

+ Work involves interpreting and applying complex information and data.

+ Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).

+ Moderate dexterity required for tasks such as typing and using office tools.

+ Travel required approximately 20%, which may include overnight stays.

_This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role._

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.