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Customer Service Representative - 1st Shift

Our client, a market leader in welding solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support team, facilitating the needs of distributors, sales teams, and warehouses. The ideal candidate will have a positive and enthusiastic attitude, excellent communication skills, and a strong desire to help customers, which will align successfully with the organization.

**Job Title:** Customer Service Representative

**Location:** Appleton, WI

Pay: Negotiable range depending on experience

What's the Job?

+ Facilitate the needs of distributors, field sales team, and warehouses including orders, expediting, quotes, returns, and product recommendations.

+ Manage in-bound calls daily to assist customers and sales teams with product or account inquiries.

+ Responsible for data entry tasks, including order entry and account management.

+ Review and respond to time-sensitive emails in a timely manner.

+ Conduct backorder reviews and communicate updates to distributors and the sales team.

What's Needed?

+ Minimum of two years’ experience in a customer service environment preferred.

+ A desire to grow professionally through experiences and focused training.

+ Self-motivated with a positive attitude and a strong desire to assist customers.

+ Proficiency with Microsoft Office and email systems, with a comfort in learning new software.

+ Excellent verbal and written communication skills, capable of composing professional emails.

What's in it for me?

+ Opportunity to work in a supportive and dynamic team environment.

+ Engagement in improvement projects and sharing insights with internal divisions.

+ Professional growth through exposure to various customer service challenges.

+ Ability to build and maintain strong relationships with internal and external customers.

+ Experience in a leading company known for reliability and quality in the industry.

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.