• Collection Recovery Specialist

    ManpowerGroup (Johnston, RI)


    Our Fortune 500 client (One of the world's largest Banking companies) in Johnston, RI is looking for hardworking, motivated talent to join their innovative team.

     

    Collection Recovery Specialist (Multiple position)

     

    One Citizens Bank Way, Johnston, RI- Hybrid role

     

    6+ month contract with high potential for extension

     

    Pay range: $20 - $22/hr

     

    Are you a **Collection Recovery Specialist** with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

    What you can expect in this role:

    • Field a variety of customer calls with a passion to deliver high quality solutions for our customers

    • Help customers through their financial hardship by offering a wide variety of assistance and options

    • Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible

    • Dedicated support from leaders and peers to support your development and performance

    • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

    • Satisfaction and pride in producing high quality work

    Day to Day Responsibilities

    • Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.

    • Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.

    • Adhere to system documentation, policies and procedures to ensure accurate operational reporting.

    • Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.

    • Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.

    • Ensure operational goals are met as set by department standards.

    • Achieve a quality score as set by department standards.

    • Adheres to provided schedule.

    • Determine account status based on system of record.

    Qualifications

    • Excellent oral communications counseling and persuasion skills

    • Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

    • Excellent data entry and typing skills

    • Math aptitude

    • Familiarity with digital phone systems

    • Make independent decisions and exercise sound judgment

    • Organized work habits

    • Ability to perform in a production environment and meet monthly operational metric goals

    Education:

    High School Diploma Required Associates preferred

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.