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Customer Quality Engineer

Country/Region: US

Location:

Gainesville, GA, US

Req ID 79669 | Gainesville 1, United States ZF Gainesville, LLC

Customer Quality Engineer

**About the Team:** At ZF Gainesville, LLC, located in Gainesville, GA, our Quality team is a group of five professionals dedicated to ensuring the highest standards in axle drive production. The team includes four Process Quality Engineers and one Customer Quality Engineer, all focused on delivering exceptional quality to our customers. As the primary point of contact for customer warranty concerns, the Customer Quality Engineer plays a vital role in maintaining customer satisfaction and upholding ZF’s reputation for excellence in the automotive industry.

What you can look forward to as a Customer Quality Engineer:

+ First point of contact for OEMs with 0-miles and field issues.

+ Record of all technical, warranty-related information from the field and manage the subsequent inspection of defective units and defective parts as well as issue the corresponding failure reports.

+ Arrange and monitor warranty repairs. Support claim settlement and claim decision (according to given standards).

+ Generate monthly report of failure statistics.

+ Set-up & strengthen the relationship with OEMs’ quality / service department.

+ Initiate Early Warning Reports (EWR), organize and manage the assignment of inspectors to investigate/ eliminate failures, and if required, make proposals and review the effects of the assignment under technical / financial aspects.

+ Manage field campaigns and inspect defective parts.

+ Utilize basic quality tools along with problem solving and lean manufacturing techniques in the support of continuous improvement, root cause analysis, corrective/preventive actions, and promoting lessons learned process.

Your profile as a Customer Quality Engineer:

+ Bachelor’s degree in Engineering.

+ 2-4+ years of experience as a service engineer (preferably) or as an application/ product engineer within a powertrain and/or OEM or any adjacent industries.

+ Familiar with process related projects.

+ Ability to interface with cross-functional teams and all levels of personnel / management.

+ Strong problem solving and analytical skills.

Why you should choose ZF in Gainesville:

+ Annual Incentive Plan

+ Paid Time Off

+ 401k Plan

+ Health Care Benefits

+ Paid Holidays

+ A supportive collaborative team environment

+ A strong diversity culture

+ Supportive Employee Groups and community outreach activities

Be part of our ZF team as Engineer II - Customer Quality and apply now!

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: