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Job Description

Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.

Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.

Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.

Software Development: Build/configure, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. Collaborate with engineers when applicable.

Testing: Implement testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. Collaborate with engineers when applicable.

Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.

Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed. Collaborate with engineers when applicable.

Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.

Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.

Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.

Mentorship: Provide technical mentorship and guidance to junior business systems analysts, fostering a culture of learning and growth mindset.

Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.

Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production.

Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials.

Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI).

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.

3+ years of business systems analysis experience

3+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.

2+ years working with Salesforce.com (specifically CPQ Module)

Salesforce Administrator certification

Solid understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].