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Service Desk Analyst / Phone-Based Expereince Required

Crystal Lake, Illinois

Hybrid

Contract

$30/hr - $45/hr

We’re working with a global law firm in Chicago that has been providing quality service for decades. The team is going through seasonal coverage gaps and needs additional hands.

This is temporary help on their Tier 1 Service Desk team. This is a customer support-heavy role, with 99% phone support, handling 20 calls per day. You will also be able to support a Windows 10 to 11 migration. Overall, they need someone who is comfortable jumping in on a fast-moving, high-volume desk. This contract will at least co through the end of the year.

Contract Duration: 4 – 6 Months

Required Skills & Experience

+ 1-2+ years of experience working as a Service Desk Analyst

+ Heavy phone-based support experience, providing technical assistance

+ Experience maintaining high customer satisfaction ratings

+ Ability to solve basic technical problems

What You Will Be Doing

Daily Responsibilities

+ 80% Hands On

+ 20% Team Collaboration

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Rose Baldonado

Specialization:

+ Customer Support / Call Center / Client