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Senior Manager, Internal Communications

New York, New York

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values (https://www.justworks.com/careers#values)

If this sounds like you, you’ll fit right in.

Who You Are

At Justworks, we believe that clear, connected communication is essential to building a strong culture and driving business performance. As the Senior Manager, Internal Communications, you will lead the planning, creation, and execution of communications that keep employees informed, inspired, and aligned. Your work will help Justworkers understand what’s happening, why it matters, and how they contribute.

In this highly cross-functional role reporting to the SVP of People, you’ll partner closely with executive leaders across the business to shape our internal voice. You’ll lead key communications moments like All Hands and Super All Hands, own our regular employee cadence, and manage the internal communications ecosystem that brings clarity and consistency to how we share information. You’ll ensure that all Justworkers - regardless of level, function, or geography - feel connected to our strategy, our brand, and one another.

You are a sharp communicator, creative storyteller, and strategic thinker. You bring empathy, structure, and editorial rigor to everything you touch. You’re energized by making complexity clear, and you understand the role communication plays in aligning employees to business goals and customer impact. You’re also tech-savvy and AI-curious—always looking for smarter ways to scale messaging and amplify employee experience across the entire lifecycle.

Most importantly, you believe great internal communication isn’t just about what’s said, but how people feel: connected, included, and proud to be part of something bigger.

Your Success Profile What You Will Work On:

Own the Internal Communications Ecosystem

+ Design, manage, and evolve the systems and channels that deliver clear, consistent, and timely messaging to all Justworkers.

+ Collaborate with StratOps to maintain our internal calendar that aligns communications to key business moments, employee milestones, and cultural priorities - You will own the editorial and communications elements.

Lead Company-Wide Communications Moments

+ Own the strategy, planning, and execution of recurring communications like All Hands, Super All Hands, and company-wide updates.

+ Partner with senior leaders to shape these moments into storytelling opportunities that reinforce strategy, results, and shared purpose.

Drive Executive Messaging and Narrative Development

+ Collaborate directly with the SVP of People and executive team to craft messaging that is authentic, strategic, and aligned with our internal tone and external brand.

+ Translate complex ideas and business updates into clear, motivating language that resonates with employees across levels and functions.

Create Content That Connects

+ Write and produce high-impact communications - from CEO notes to Slack messages to internal campaigns - that are engaging, inclusive, and aligned with our values.

+ Adapt content and format to meet employees where they are—whether they’re in-person, remote, frontline, or hybrid.

Support Organizational Clarity and Change

+ Partner with cross-functional teams (e.g., Strategy, Legal, DEIB, People) to ensure employees receive the information they need - when and how they need it.

+ Lead communications around key initiatives, milestones, and transitions, ensuring clarity, transparency, and empathy.

Leverage Technology, Tools, and Insights

+ Use AI, automation, and communications platforms to scale reach, tailor messages, and improve efficiency.

+ Track engagement, gather feedback, and continuously iterate to increase clarity, alignment, and connection.

How You Will Do Your Work

This role calls for a thoughtful communicator and comms leader who leads with clarity, creativity, and strategic focus. You’ll be expected to guide messaging across the business, elevate internal touchpoints, and help employees feel connected to our purpose - no matter their role, location, or level. Success means showing up as a strong partner and a strategic thinker who delivers with empathy and excellence.

You’ll thrive in this role if you:

+ Put the employee at the center - You bring a customer-centric mindset to internal communications, always considering what employees need to know, how they’ll receive it, and why it matters to their experience and our shared success.

+ Execute with precision and accountability - You follow through on priorities, manage communications rhythms with care, and raise the bar for clarity, consistency, and quality in every message you deliver.

+ Build strong partnerships - You’re a trusted partner to leaders, teams, and peers across the organization. You value cross-functional input, bring others along in the process, and communicate openly to build trust and alignment.

+ Embrace innovation and scale - You use AI, automation, and modern tools to improve how we communicate and scale our impact. You bring curiosity and forward-thinking to how we evolve internal comms at Justworks.

+ Seek feedback and grow through iteration - You have a growth mindset. You welcome input, adapt quickly, and view each communication as a chance to learn, improve, and refine.

+ Exercise sound judgment - You understand our business strategy and make smart, context-aware decisions about what to communicate, when, how, and to whom. You balance speed with care, and messaging with impact.

+ Model our values (COGIS) - You bring Camaraderie, Openness, Grit, Integrity, and Simplicity to every aspect of your work -building connection, trust, and alignment through every touchpoint.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

+ Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

+ Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

+ Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

+ Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

+ Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

+ Minimum of 5 years of experience in internal communications, executive communications, content strategy, or related roles, ideally within high-growth or fast-paced environments.

+ Proven ability to build and execute internal communications strategies that align with business priorities, engage employees, and reflect company values.

+ Expertise in content creation and editing across multiple formats, with a sharp eye for tone, structure, and audience.

+ Comfort developing content on behalf of senior leaders and shaping narrative arcs that clarify complex topics and connect to strategy.

+ Curiosity and fluency with emerging tools, including AI and automation, to enhance scale, consistency, and personalization in internal messaging.

+ Experience managing communications cadences and touchpoints, including company-wide meetings, message calendars, and cross-functional updates.

+ Strong cross-functional partnership and stakeholder management skills, with the ability to influence at all levels and drive alignment.

+ Deep understanding of the employee experience and how to create communications that resonate across roles, locations, and stages of the employee lifecycle.

+ Attention to detail, sound judgment, and a track record of delivering clear, high-quality communications that drive clarity and connection.

The base wage range for this position based in our New York City Office is targeted at $155,500.00 - $178,825.00 per year.

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Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment (https://justworks.com/blog/black-lives-matter-90-days-later)