• IT Support Specialist II

    Prime Healthcare (Harlingen, TX)


    Overview

     

    Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

     

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf

    Responsibilities

    Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Monitor and inventories all computer assets. Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems. Travel as needed for hardware deployment and support. Advises the Director/Manager of any issues that may affect the Information Services department.

    Qualifications

    EDUCATION, EXPERIENCE, TRAININGRequired qualifications:

    1. Knowledge of EMR system fundamentals2. Understanding of network concepts (TCP/IP, MS/NT)3. Familiar with internet and WEB browser concepts4. High School Diploma required for all new hires starting 4/1/14

    Preferred qualifications:

    1. A+ certification preferred.2. 1-2 years related work experience and customer service experience preferred.3. Work experience in help desk activities using a help desk software application preferred4. Knowledge of Outlook, MS Office and Active Directory preferred

     

    Connect With Us! (https://careers-primehealthcare.icims.com/jobs/209613/it-support-specialist-ii/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306)

     

    FacilityPrime Healthcare Management Inc

     

    LocationUS-TX-Harlingen

    ID2025-209613

    CategoryBusiness Professional

     

    Position TypeFull Time

     

    ShiftVariable

     

    Job TypeNon-Exempt