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Sr Workplace Experience Coordinator - Mountain View CA

Job ID

222547

Posted

29-May-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Mountain View - California - United States of America

About the Role:

The Workplace Experience Sr. Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness for a vibrant Arts Workplace Experience program. The Sr. Coordinator connects employees to their environment and helps them find balance in their life through high-touch services and world-class customer service. This role will be responsible for managing space and equipment inventory, coordinating maintenance and repairs, handling administrative tasks, supporting the community through communication and customer service, and contributing to the broader program's success through vendor management, marketing, and operational support. Workplace Programs offer employees unique experiences—from hobby classes to inspiring art to access to creative amenity spaces like fully equipped music practice rooms, designed to spark passion and support personal development.

What You’ll Do:

+ Keep the database up to date in a timely manner with any changes to rooms or equipment inventory, ensuring accuracy. Tag all new equipment upon arrival to track in the database.

+ Conduct audits and on-site visits to Bay Area spaces to verify musical inventory, ensure equipment functionality, and resolve discrepancies to support program readiness and user experience.

+ Maintain the quality of spaces by promptly submitting facilities tickets for any upkeep needs.

+ Coordinate the online and offline status of new and existing spaces as buildings are activated or deactivated.

+ Manage equipment procurement, including ordering and overseeing purchase requests from the larger community, keeping track of finances and organizing receipts.

+ Handle administrative tasks such as scheduling, approving group access requests, and coordinating the posting of signage.

+ Coordinate instrument clean-ups, manage routine maintenance schedules, and ensure all musical equipment remains in optimal condition on a regular basis.

+ Oversee and schedule piano tunings in collaboration with a professional tuner, provide direction for the relocation of pianos.

+ Manage the process of lost and found items.

+ Provide basic insights on space utilization based on monthly data.

+ Provide high-quality customer service through internal support channels, including a ticketing request system, scheduling tools, phone, email, and in-person interactions in a timely manner.

+ Collaborate with a volunteer network of users, to support the upkeeping and care of the arts space and instrument; contribute to the growth of the program.

+ Participate in facilities operations meetings and quarterly community syncs.

+ Share updates and guidelines with space users through internal communications.

+ Manage program marketing and communications; draft high-quality content and create internal collateral and materials.

+ Maintain relationships with vendors that provide services and goods to the program. Ensure all vendors meet all necessary requirements set by Program Lead.

+ Audit business service billing for accuracy while maintaining and improving program documentation.

+ Coordinate meetings and manage client communications with strong organization and proactive updates.

+ Perform other duties as assigned.

What You’ll Need:

HS Diploma or GED required.

A minimum of 2 - 3 years related experience (e.g. Concierge, Hospitality, Room Management, or Customer Service roles) is required. Associates or Bachelors degree preferred.

Certificates and/or Licenses: None

Communication Skills. Ability to tailor communications based on audience; strong vendor facing and user facing communication skills. Respond to common inquiries or complaints from clients, co-workers, and/or managers. Effectively present information to an internal department and/or large groups of employees. Comfortable meeting and interacting with new people. Warm and engaging demeanor, and the ability to assess circumstances, empathize, and offer help.

Financial Knowledge. Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning Ability. Understand and carry out general instructions in standard situations. Solve problems in standard situations, which requires basic analytical skills with strong reasoning and critical thinking.

Scope of Responsibility. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Strong team player; thrives on collaboration.

Strongly preferred (but not required) experience

• Facilities or space management

• Proficient with Google Workspace (Gmail, Calendar, Slides, Docs Sheet) and Excel

• Creative writing background

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr Workplace Experience Coordinator position is $32.69 per hour and the maximum salary for the position is $37.50 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)