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**Req ID:** RQ200158

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph

**Public Trust/Other Required:** None

**Job Family:** Systems Administration

Skills:

Microsoft Windows Server,Security,System Administration,Technical Support,Troubleshooting

Certifications:

Security+, CE - ComTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a **Service Desk Technician** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a **Service Desk Technician** you will help ensure today is safe and tomorrow is smarter. Our work depends on **Service Desk Technician** joining our team to ensure customers can access critical data on DoD Information Systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

+ Manages the functionality and efficiency of a group of computers running on one or more operating systems

+ Collaborate with a small team of administrators both locally and remotely to resolve a variety of customer issues

+ Interact with customers to accurately record requests and submit detailed change request to configuration management

+ Travel to local customer sites to troubleshoot and resolve issues with end user devices

+ Responsible for interacting with customers, creating customer requests, actioning tickets for customers.

+ Common customer issues include account creation, username and password resets, imaging and troubleshoot workstations, troubleshooting Cisco endpoints (VoIP/VTC), file share rights and permissions, end-point connectivity issues, troubleshoot printer issues.

​

WHAT YOU’LL NEED TO SUCCEED:

+ Education: Must have technical certification that meets DoDD 8570 IAT Level II requirement (i.e. CompTIA Security + or equivalent)

+ Required Experience: 3+ years of related experience in Service Desk/Systems Administration

+ Required Certification: Security + CE cert. (DOD 8140 or 8570 certs)

+ Required Technical Skills: Knowledge of Microsoft Windows Server, Experience with Active Directory Tools, Familiarity with fiber optic cables.

+ Must have experience with Microsoft Windows Active Directory tools

+ Required Skills and Abilities: Self-starter, willingness to learn, ability to interface with customers

+ Preferred Skills: Windows computing environment certification (i.e. Microsoft Windows Server 2019 or later)

+ Location: 100% at Customer Site in Newington, VA at Fort Belvoir.

+ US Citizenship Required due to the TS/SCI clearance requirement.

+ **Required clearance: Current/active TS/SCI clearance required w/ ability to obtain CI Poly**

GDIT IS YOUR PLACE:

+ 401K with company match

+ Comprehensive health and wellness packages

+ Internal mobility team dedicated to helping you own your career

+ Professional growth opportunities including paid education and certifications

+ Cutting-edge technology you can learn from and utilize to make a real impact on the world around you.

+ Rest and recharge with paid vacation and holidays.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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The likely salary range for this position is $104,125 - $140,875. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans