• Service Desk Representative

    Robert Half Office Team (San Diego, CA)


    Description

    Our client, a leading organization in San Diego, CA is seeking a detail-oriented and proactive Service Desk Representative to join their team. In this critical role, you will serve as the initial point of contact for troubleshooting technical issues, providing exceptional support, and ensuring seamless operations. If you’re passionate about working in a fast-paced environment where technology and customer service come together, this is the perfect opportunity for you.

    Key Responsibilities:

    + Respond to user inquiries regarding software, hardware, or network-related issues via phone, email, or help desk ticketing system.

    + Diagnose and resolve basic technical problems, escalating complex issues to higher-level support as needed.

    + Provide guidance to end-users on proper use of systems and software applications.

    + Document all issues, requests, and resolutions in the help desk system to ensure an accurate record of system activity.

    + Actively track and monitor system performance and promptly report any outages or service disruptions.

    + Work closely with IT teams to ensure timely resolution of technical issues and contribute to knowledge-sharing initiatives.

    + Assist in creating and maintaining user guides and other support materials to enhance end-user knowledge.

    Requirements

    + 1-2 years of experience in a service desk, IT support, or technical customer service role.

    + High school diploma required; an associate or bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.

    + Basic knowledge of Windows/Mac operating systems, Microsoft Office Suite, and help desk ticketing systems (e.g., ServiceNow, Zendesk, or Jira).

    + Ability to troubleshoot and resolve technical issues efficiently and calmly.

    + Strong verbal and written communication skills with a focus on providing exceptional customer service.

    + Proven ability to work collaboratively with colleagues in a fast-paced environment.

    + CompTIA A+, Microsoft Certified: Fundamentals, or related certifications are a bonus.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .