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Description

We are looking for a detail-oriented Scheduling Assistant to join our team in Lancaster PA. In this long-term role, you will play a critical part in ensuring seamless communication and scheduling processes for our customers and internal teams. This position requires strong organizational skills, excellent customer service abilities, and a proactive approach to managing various scheduling tasks.

Responsibilities:

• Address customer inquiries and concerns, providing accurate information or escalating to the appropriate team if needed.

• Maintain detailed records of customer interactions and prepare weekly reports on communication trends.

• Guide customers through pre-job requirements, such as inspection deadlines and account setups, to ensure smooth project execution.

• Schedule and confirm customer appointments while issuing reminders to ensure compliance with timelines.

• Provide support in creating work packets and processing bundled job cards for efficient execution.

Requirements

• Proven experience in customer service and scheduling roles.

• Strong communication skills, both verbal and written, to interact effectively with customers and team members.

• Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.

• Detail-oriented with excellent organizational skills to maintain accurate records and reports.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .