"Alerted.org

Description

IT Purchasing and Operations Specialist

Schedule: Monday - Friday, 9:00 am to 6:00 pm

Looking for a detail-oriented professional with a background in administrative and sales support tasks. If you have a background in the IT services industry that is highly preferred. You’ll handle purchasing, documentation, and operational responsibilities, helping ensure smooth IT service delivery. Candidates should have a strong work ethic, excellent organizational skills, and proven expertise in sales support functions.

What You'll Do:

+ Respond to customer inquiries about IT product purchases (hardware/software).

+ Prepare and deliver sales quotes and invoices promptly.

+ Collaborate with vendors and partners to source and price products.

+ Coordinate IT service requests and maintain a high standard of client satisfaction.

+ Oversee help desk ticket queues to ensure efficient resolution and escalation.

+ Produce client-facing reports, ensuring accuracy and timeliness.

+ Train team members on organizational processes and refine procedures as needed.

+ Support Operations Management in driving continuous service delivery improvements.

+ Manage ticket requests and generate quotes for customers.

+ Process approvals via DocuSign and oversee product procurement.

+ Issue invoices and supplier POs, managing the overall product sales lifecycle.

+ Field tickets and incoming client calls, directing them to the proper team for response.

+ Assign helpdesk tickets to the correct escalation groups and confirm their resolution.

+ Assemble weekly and monthly customer reports.

+ Generate data for billing, payments, and submissions to supply vendors.

+ Consistently handle routine documentation with attention to accuracy and deadlines

Requirements

What We're Looking For:

+ At least 3+ years of experience in administrative roles, sales support, or IT purchasing.

+ Customer service experience (preferably in IT services) is a strong plus.

+ Knowledge of Microsoft Office, particularly Excel.

+ Familiarity with IT purchasing

+ Experience using ticketing systems is preferred.

+ Exceptional attention to detail and multitasking skills.

+ Strong interpersonal and verbal/written communication abilities.

+ Ability to work productively and efficiently in a fast-paced environment.

Apply today and bring your organizational finesse to a team dedicated to delivering exceptional IT solutions!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .