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Description

We are looking for a highly motivated Tier 1 HR Advisor to join a team in King of Prussia, Pennsylvania. This is a long-term contract position where you will play a key role in delivering exceptional HR support to employees and managers through various communication channels. If you excel in customer service, have strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Respond to employee and manager inquiries via phone, chat, and other communication methods, providing accurate and timely solutions.

• Process daily HR transactions in Workday and other relevant systems, ensuring data accuracy.

• Maintain high standards for service level agreements and key performance indicators in a call center environment.

• Analyze and address employee concerns, offering clear and effective resolutions while ensuring professionalism.

• Guide employees and managers on the use of HR systems such as Workday and Kronos.

• Escalate complex cases to Tier 2 specialists or the HR Service Center Manager as needed for resolution.

• Document all interactions thoroughly and professionally in the Case Management System.

• Safeguard sensitive information by adhering to confidentiality standards and company policies.

• Identify recurring issues and suggest process improvements to enhance overall operational efficiency.

• Build and maintain positive working relationships with colleagues, managers, and stakeholders.

Requirements • Proven experience in customer service, preferably in a call center or HR environment.

• Strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Familiarity with HR systems such as Workday or Kronos is highly desirable.

• Excellent communication skills, both written and verbal, with a focus on professionalism.

• Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced setting.

• High attention to detail in maintaining accurate records and case notes.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• A collaborative mindset with a willingness to contribute to process improvements and team success. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .