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NY HELP Yes

Agency Attorney General, Office of the

Title Information Technology Specialist 3 (NY HELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

State NY

Zip Code 12110

Duties Description Under the direction of an Information Technology Specialist 4, SG25, the Information Technology Specialist 3, will work within the Asset Management team of the IT Client Services section, under the Information Technology Bureau, which is responsible for customer support, desktop and software support, asset and inventory management and the coordination of enterprise-wide software and hardware initiatives. Travel to OAG offices throughout the state may be required at times.• Work on the upstate IT Client Services Team to provide Albany and Regional Desktop Support and perform Inventory/Asset management functions. • Assist with the formulation and implementation of asset management policies and procedures to improve the tracking and management of all IT inventory across the state. • Perform all phases of the IT asset management lifecycle, from asset procurement and user requests to equipment retirement and disposal. • Assist with managing the asset inventory database by conducting regular site audits, updating assigned and in stock equipment information and identifying areas for process improvement. • Provide hands-on support for the delivery of new agency systems and services. • Coordinate and manage desktop and hardware support for users across the state. • Conduct site visits to OAG offices across the state to install new equipment, perform maintenance and update asset/inventory information on a regular basis. • Configure, activate, provision and manage iPhones, iPads and other mobile devices. • Provide support for the Lexmark printers, scanners and other hardware peripherals across the state. • Ensure service level expectations are properly defined and followed. • Coordinate and manage device and system testing and troubleshoot as needed. • Assist with developing and reviewing the agency’s documentation and training programs used in support of new product rollouts. • Promote a collaborative culture that champions superior customer service and continuous improvement to processes. • Perform staff recruitment, retention and performance management activities. • Other duties as assigned.

Minimum Qualifications Competitive Minimum Qualifications:You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfers:For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program: For appointment to an Information Technology Specialist 3 (SG-23), you must have:1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.OR2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.Preferred Qualifications:• Strong leadership and organizational skills • 3 or more years of desktop support experience • Experience managing and configuring mobile devices • A commitment to superior customer service • Ability to analyze complex situations and provide solutions • Experience working with end users, including requirements gathering and customer support • Ability to work effectively with employees at all levels within the organization • Excellent attention to detail • Experience with a ticketing system such as ServiceNow • The ability to react quickly to shifting priorities • Excellent communication and interpersonal skills • Technical writing experience • Ability to work with minimal supervision

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address [email protected]

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to [email protected]. Please include Vacancy ID # 189117 for prompt routing and review. For more information about the OAG, please visit our website: www.ag.ny.gov.