• Manager, Service Analysis

    MTA (New York, NY)


    Manager, Service Analysis

     

    Job ID: 11874

     

    Business Unit: New York City Transit

     

    Regular/Temporary: Regular

     

    Department: Office of the President

     

    Date Posted: May 30, 2025

    Description

    Job Information

     

    Title: Manager, Service Analysis

     

    First Date of Posting: 05 /2 9 /2025

     

    Last Date of Filing: 06/12 /2025

     

    Business Unit: New York City Transit

     

    Regular/Temporary: Regular

     

    Department: Office of the President

     

    Division: Office of the Chief Operating Officer

     

    Compensation

     

    Salary Range: $ 90 , 590 - $ 128 , 239 ( Hay 551 Grade E )

     

    Overview

     

    MTA New York City Transit (NYCT) is seeking two data-driven and results-oriented Managers, Service Analysis to support efforts to improve service performance across Subway, Bus, and Paratransit operations. One position will focus on Subways, and the other will focus on Buses and Paratransit.

     

    Reporting to the Senior Director, Service Performance & Analytics and supporting the Chief Operating Officer (COO) , each Manager will play a critical role in identifying trends, evaluating operational issues, and developing actionable insights to enhance service reliability and effectiveness. These individuals will work closely with Operations Planning and other NYCT departments to deliver timely, accurate performance reporting and strategic recommendations.

    Key Responsibilities

    + Analyze operational issues affecting service delivery across Subway, Bus, and Paratransit modes.

    + Track, report, and assess service Key Performance Indicators (KPIs) and provide detailed updates on trends and outliers to NYCT senior leadership.

    + Prepare recurring performance briefings and reports for the President, COO, and Chief of Staff, NYCT.

    + Identify service bottlenecks and develop data-informed recommendations to improve performance.

    + Coordinate with internal stakeholders to prepare and present service data and ensure alignment with strategic goals.

    + Develop and maintain tools (charts, dashboards, tables) for tracking and visualizing performance metrics and productivity indicators.

    + Collaborate with Operations Planning and Command Centers to assess service speed, headways, and reliability.

    + Conduct variance analysis and apply lessons learned from prior operational issues to inform mitigation planning.

    + Support special projects and analytical initiatives as directed by senior leadership.

    Minimum Qualifications

    + Bachelor’s degree from an accredited institution in public administration, transportation planning, urban studies, data analytics, operations research, or a related field.

    + At least 3 years of full-time, progressively responsible experience in transit operations analysis, performance reporting, or service planning.

    + Strong analytical and problem-solving abilities with demonstrated experience managing data-driven projects.

     

    Preferred Skills

     

    + Proficiency with Microsoft Excel, Tableau, Power BI, or other data visualization platforms.

    + Excellent written and verbal communication skills with experience presenting to executive audiences.

    + Familiarity with public transit operations and associated performance metrics.

    + Strong organizational skills with ability to manage multiple priorities under tight deadlines.

    + Experience working in matrixed environments and cross-functional teams.

     

    Selection Method

     

    Based on evaluation of education, skills, experience, and interview.

     

    Other Information

     

    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

     

    Equal Employment Opportunity

     

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.