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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Sales and Marketing Specialist – Artisans with Disabilities Enterprise Program

King Street, Alexandria VAStarting at $21/hour

Champion Creativity and Inclusive Arts!

About the Role:Are you a dynamic, people-oriented professional with a passion for sales, marketing, and making a difference? As a Sales and Marketing Specialist at ServiceSource, you’ll play a vital role in promoting and selling handcrafted goods created by talented individuals with disabilities. From managing a vibrant retail space to building community partnerships, your work will directly support vocational growth and entrepreneurial success for our program participants.

Why Join Us? At ServiceSource, we’re committed to your growth and wellbeing. Our benefits include:

+ Work-Life Balance: Enjoy a consistent 40-hour workweek, Tuesday–Sunday, with a supportive and mission-driven team.

+ Career Development: Access opportunities for internal advancement, tuition reimbursement, and a $500 annual wellness/personal development benefit.

+ Comprehensive Benefits: Health/Vision/Dental plans with up to $480 in health incentives, 403(b) retirement plans with matching, and 100% paid company life and AD&D insurance.

+ Purpose-Driven Work: Be part of a team that empowers individuals with disabilities through meaningful employment and creative enterprise.

Job Summary

This position will coordinate and support the sales and marketing of the items made by the artisans across ServiceSource’s entrepreneurial participant programs as well as with community vendors. Process all sales and work directly with the accounting department to ensure payment for items sold. Act as the store supervisor for the retail and/or food service venue. Hours will vary, but schedule will be Tuesday – Sunday, 40 hours per week.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

+ Responsible for implementation of sales and marketing plans, including product positioning, campaign strategies, and market insights.

+ Identify future sales and marketing opportunities for revenue and cultivate new relationships.

+ Responsible for all POS (point of sale) duties.

+ Work in conjunction with Accounting & Finance departments to ensure accurate inventory records.

Additional Responsibilities

+ Discovery of business opportunities through cross function collaboration.

+ Provide product and service support in order to establish proper channels of information and communication.

+ Responsible for returns of merchandise and store merchandising, stocking and maintenance activities.

+ Provide product knowledge to customers through the features, values, and benefits of each product.

+ Actively participate in all programs and procedures that drive sales, including community outreach.

+ Ensure the store is neat, clean, and organized throughout each business day (Tuesday-Saturday, 10am-6pm); know where products are located within the store.

+ Receive and merchandise products, with up-to-date inventory.

+ Remain current on promotional items and competitive pricing.

+ Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s )

+ Required: High school diploma or General Education Development (GED).

+ Preferred: Three (3) to five (5) years of experience or training in sales and marketing or management

+ Required: Experience in customer service or other people-oriented fields.

+ Preferred: Work or volunteer experience with people with disabilities.

+ Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.

+ Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.

+ Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.

+ If eligible to drive, must pass the online driving training within 15 days of hire.

Knowledge, Skills, and Abilities

+ Passionate about supporting people with disabilities in learning vocational skills.

+ Excellent customer service skills (phone and in person).

+ Ability to relate well to people at all levels of an organization.

+ Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software such as ZOOM and Microsoft Teams.

+ Ability to solve practical problems and adapt to new information and guidance quickly.

+ Excellent verbal and written communication skills.

+ Detail-oriented and able to carry out work with the highest levels of accuracy.

+ Ability to work independently and as part of a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk and reach with hands and arms. The employee will be required to climb or balance and stoop, kneel, crouch, or crawl. Position also requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information