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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Inventory Specialist, Front Store Supervisors (FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise and offers a developmental opportunity for pharmacy team members hoping to grow their career.

As an Inventory Specialist, FSS, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store. Inventory Specialist, FSS colleagues assist in ensuring that pharmacy operations run smoothly; patients’ prescriptions are filled promptly, safely, and accurately; and that the team is providing caring service that exceeds patient expectations, both as a contributor and as a participant-leader. More specifically, Inventory Specialist, FSS colleagues build upon the skills and responsibilities of the Pharmacy Technician, coordinating and monitoring inventory management activities, while leading with example and coaching the team to execute against best practices. Inventory Specialist, FSS colleagues operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Front Store Supervisor (FSS) duties that may be performed by the Inventory Specialist, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Inventory Specialist, FSS supports, as needed, in leading the front store staff, ensuring that store operations run smoothly, and completing all opening and closing procedures, as applicable.

An Inventory Specialist, FSS is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

+ Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health

+ Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment

+ Establishing ownership of inventory management activities and ensuring the pharmacy team maintains the highest level of inventory standards; Enables a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss

+ Monitors outcomes of inventory reporting and provides clear communication around the completion of inventory activities, as permitted by law, and as directed by the pharmacy leadership team

+ Overseeing pharmacy ordering and coaching the pharmacy team to the highest standards of day-to-day inventory management practices, including accurately putting away medication deliveries, preparing for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, fridge organization, waiting bin inventories, etc.

+ Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems

+ Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; maintaining workflow and inventory management goals; seeking opportunities to expand clinical and technical knowledge needed to better assist patients

+ Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business

+ Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security

+ Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Additional Front Store Supervisor (FSS) functions include, but are not limited to:

+ Working and communicating effectively with Store Manager and front store crew

+ Assisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary

+ Resolving all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customers

+ Assisting customers at check out and recommending loyalty programs, when appropriate

+ Supervising front store crew by assigning, directing, and following up on daily activities (i.e., receiving/unloading delivery truck, daily/weekly tasks, etc.)

+ Pricing merchandise accurately and timely. Ensuring accurate placement of product on-shelf using inventory best practices

+ Executing displays, signage, and inventory of all merchandise. Resetting departments following planogram schedule and Store Manager (SM) direction

+ Using the register, door keys, alarm codes, and safe combinations appropriately. Locking safe and security doors and setting alarms when closing the store

+ Responsible for cash functions of a shift supervisor (e.g., counting imprest, closing verifications, providing change, preparing deposits, placing change orders, etc.: Identifying opportunities where random verifications are required, as instructed by Store Manager, Asset Protection, or District Leader

+ Performing manager overrides as needed in accordance with CVS policies and procedures

+ Completing Asset Protection tasks (i.e., employee bag checks, securing lockers, receipts for purchases, price accuracy, etc.)

+ Identifying and reacting to shoplifters, following CVS policies/procedures, to ensure colleague and customer safety

Required Qualifications:

+ 6+ months experience as a Pharmacy Technician

+ Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification

+ If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age

+ If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program

+ State-level licensure and national certification requirements vary by state

Essential Functions:

+ Regular and predictable attendance, including nights and weekends

+ Ability to complete required training within designated timeframe

+ Attention and Focus:

+ Ability to concentrate on a task over a period of time

+ Ability to pivot quickly from one task to another to meet patient and business needs

+ Ability to confirm prescription information and label accuracy, ensuring patient safety

+ Customer Service and Team Orientation:

+ Actively look for ways to help people, and do so in a friendly manner

+ Notice and understand patients’ reactions, and respond appropriately

+ Communication Skills:

+ Use and understand verbal and written communication to interact with patients and colleagues

+ Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

+ Mathematical Reasoning:

+ Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription

+ Problem Resolution:

+ Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

+ Physical Demands:

+ Be mobile and remain upright for extended periods of time

+ Lift, scan, and bag items

+ Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

+ Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm

+ Extend hand(s) and arm(s) multiple directions to place, move, or lift items

+ Control precision; quickly adjust machines to exact positions

+ Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist

+ Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

+ Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.

+ Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately

+ Have the ability to receive detailed information through oral communication

+ Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications:

+ National Certification

+ 1-3 years previous experience as a Pharmacy Technician

+ Previous experience in a pharmacy, retail, medical, or customer service setting

+ Ability to work in the home store, and across the market in other locations, to meet business needs

+ Ability to work 30 hours or greater per week

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$16.25 - $27.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.