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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

The Lead Director, Merch Opportunities is responsible for driving the discovery, validation, and prioritization of new value streams to grow the Front Store business. This role will lead a portfolio of high-profile, strategic, and innovative projects aimed at driving growth for CVS merchandising, particularly through identifying assortment and product/portfolio related new opportunities to exploit. The Ld. Director will work closely with category management leadership to develop and execute strategic initiatives, leveraging data-driven insights to improve business performance. This new role centralizes and standardizes strategic project-based work that was previously sub-optimally dispersed across the organization to drive greater efficiencies and outsized growth.

Primary Job Duties & Responsibilities:

Responsibilities

FS Merch Opportunities (50% of time):

+ Drives discovery of new value streams (specifically around: assortment, product, portfolio, vendor-negotiations, etc.) to help grow the Front Store business based on inputs from category management leaders, Business Accleration team partners and external observations; hypotheses

+ Ensures new value streams are sized (analyzing internal and external data sources), validated and prioritized before championing them to business acceleration partners and merchandising leaders to ensure buy in

+ Leads process-design, adoption of, execution (and ultimately, value creation) from new value streams

+ Engages cross functional partners in support of new value streams, overcoming any roadblocks and influences leaders across CVS functions in order to build alignment around vision, design and implementation

+ Drives insights and analytical processes to ensure execution and implementation of new initiatives fit with strategic purpose, and are delivered on time, and on budget

+ Cultivates relationships with category management to ensure opportunities are relevant and practical, and recommendations are executable and rigrous confirmation of financial impact of actions taken

Strategic Projects & Innovation (20%):

+ Builds and leads a portfolio of high-profile, strategic, and innovative projects aimed at driving growth for CVS

+ Inspires creativity and new capability design through 'white space' opportunity identification and robust business case development

+ Utilizes a 'Test and Learn' mindset to design initiative pilots, deploy them in select stores, and measure and assess results

+ Integrates external data sources with internal data/metrics to solve complex problems and identify growth opportunities

Strategy Development (15%):

+ Develops and executes a comprehensive short and long-term strategic roadmap to meet the business objectives and the transformative evolution of the merchandising opportunities team

+ Navigates ambiguity and change to achieve goals despite potential obstacles

+ Champions innovation by bringing new ideas to senior leadership and the broader team

+ Partners with sr. leaders to continually innovate the capabilities for the Front Store team as a whole. This includes leadership and participation in strategy development, experiementation design & execution, process improvement, capability development, talent development, etc.

Talent Development (15%):

+ Develops the capabilities of direct reports to take on progressively higher levels of responsibility

+ Maintains diverse talent pools (internal and external networks) to support a pipeline of talent and succesion plans

+ Promotes a high-performance culture by clearly setting goals and expectations

+ Acts as a coach and mentor for the team, developing and supporting Individual Development Plans (IDPs) for high-potential talent

+ Leverages existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent

Education:

Bachelor Degree

Required Experience:

+ 10+ years’ experience identifying, designing, implementing and executing strategic & innovative projects and initiatives

+ 10+ years’ demonstrable excellence in leading, developing, and managing a high-performing team. Keen passion for growing key talent to help them realize their highest potential in impacting the business

+ 10+ years’ proven track record of influencing others with and without authority

+ 10+ years’ experience seizing opportunities, taking initiative, working independently with, at times, limited oversight; and adapting to shifting priorities

+ 10+ years’ demonstrating a self-motivated, entrepreneurial, and energetic demeanor while functioning in a high demand, performance-driven environment and managing competing priorities, multiple assignments, and delivering results against tight deadlines

+ 10+ years’ experience understanding, breaking down and structuring highly complex situations to deliver impactful solutions in real time

+ 10+ years’ experience deploying strong communication skills and storytelling with the ability to perceive when to optimally deploy: verbal (presentations; interpersonal; concision), visual (PowerPoint), and written (email) methods

+ 10+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership

+ Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities; Tableau or other BI/visualization tools

+ Ability to think about the impact of decisions on the broader enterprise

+ Consistently demonstrates strong executive presence and gravitas

+ Creative ‘out-of-the-box’ thinker with a passion for using data to drive business decision making

+ Intense interest in learning, passion to ‘figure things out’, inclination to ask questions, and unwavering intellectual curiosity

+ Demonstrated track record of high performance

+ Humility and receptiveness to feedback. An open and honest communication style, both upwards and with team, that quickly builds trust, rapport, and respect

+ Bachelor’s degree, or equivalent experience

+ Regular and reliable attendance

+ **Travel-** Ability, and willingness, to travel regularly, 10-25% of time, based on needs of the business

Preferred Qualifications: _T_

+ Experience working for a Fortune 5 company in merchandising or a similar function for a retail pharmacy company

+ Consulting experience preferred

+ Experience working as a strong merchant, managing a P&L

+ Advanced degree preferred

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.