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Overview

Singer is seeking candidates for our Quality Control Coordinator position to join our Contracts team.

Responsibilities

*Submittals *

Review submittals sent from the Project managers prior to them sending them in for approval.

Cross reference the 11400 written spec with the equipment we are providing meets the spec and quantities are correct.

Review the submittal packages and shop drawings for accuracy.

Review the executed change orders to ensure we have any equipment added or deletions to the project ordered correctly.

You will perform any “HOT “submittals and or drawings as needed.

Put together a Project Matrix for each project that shows the following.

+ Our contract exclusions

+ Any in-wall or in-slab components we are providing.

+ Any items that need field verifications

*PO’s *

Send out PO’s once the PM has confirmed the project equipment is ready to release.

Make sure that the projects are in AQ/TRX exactly as needed to be ordered.

Also, before sending POs ensure the quantities are correct, price is correct, model numbers and accessories are correct, hinging is correct, ship to address is correct, and you are sending the PO to the correct manufacturer. Please copy the proper admin on the PO release so they can create a PSR for the project, and ensure we receive the order acknowledgement back from the manufacturer.

Use the PO check off list before sending PO’s and save in Project Documents folder.

All hoods, walk –in cooler/ freezer, serving lines, dish room conveyors, flight dish machines, large pizza ovens, and fabrication needs to ship directly to the jobsite for installation. All other equipment needs to be shipped to our warehouse one month prior to the installation date. Do not release the equipment until the PM has confirmed the site is dried in and sends in pictures of site conditions.

Make sure the Manufacturer Summary is completed before sending POs to confirm pricing is correct. Save this in the Project Documents folder.

*Change Orders*

Do not move forward with ordering equipment until we receive an executed CO or an email to proceed. Order the equipment for CO’s as needed and review with Director of Operations to update the CO tracker spreadsheet.

*Hood/Walk-in/Buyout Installers* /Rough -In Drawings. *

Request hood/walk-in installation / Drawing quotes as needed (check that quotes have not already been requested first)

Update spreadsheet with quotes as needed.

Send quotes to Jerry for final review prior to hiring the installer.

*Factory Covered Start-Ups for Contract & DSR. *

Schedule all factories’ start-ups once our installers/ delivery person completes their start-up forms and send them in to you.

*Equipment Demo for Contract & DSR. *

Schedule equipment demonstrations for each project, file sign-in sheets to the project folder or Sales folder once completed.

* Service Calls for Contract & DSR. *

All service/ warranty calls will be emailed to [email protected]

Place all service calls as soon as you receive them. Follow up on all service calls, within 3 days after the call is placed to ensure service is being performed promptly. Keep the end user updated with ETA of service agency or if parts need to be ordered for repair and time frame this may take . Once the Technician corrects the issue send the end user an email telling them the issue is fixed along with the Techs notes. The Tech notes should contain the following, what was the issue, how was the issue fixed, Is the issue resolved or are parts needed to resolve the issue, if so, what is the time frame for the parts ordered? Any service call invoice labeled non-warranty issue needs to be sent to the person that placed the call. Fight service calls that are labeled non-warranty incorrectly.

If you receive a second service call on the same unit, notify the Rep.

Keep a service log in TRX of all open service calls until they are closed out. (Singer TL Open Call Report)

*PM Meeting Minute Notes*

Coordinate bi-weekly PM meetings.

Keep the PM meeting minutes updated after each bi-weekly meeting.

Add site address, General Contractor, and contact information.

*Installation Spreadsheet*

Keep this updated after each bi-weekly meeting.

Email a copy to Sandra Addison, and Bryce bi-weekly.

*Care Packages*

Complete Care Packages with approved cut sheets, specifications, approved rough in and shop drawings, receiving report, daily reports, toolbox talk, key transmittal, missing items report, and start-up forms.

If you do not receive the above reports, please follow up with the installation team until you receive them.

Ensure all punch lists are saved on the server, and the PM is addressing the issues. Once we receive the signed off punch list added to the server, we can remove this from the MM’s.

The Care Package is to be completed and sent to Sandra Addison to be put on the truck prior to installation.

*PM Books *

Once we receive the submittal back as AAN, we can put together the PM book for the PM’s.

*Close Out Documents.*

Send out O&M’s and warranty letters.

Ideal Candidate Will Possess the Following Skills and Abilities

+ High School Diploma or equivalent.

+ 2-3 years of related experience

+ Proficient user of Microsoft Word, Excel and Outlook required.

+ Customer first attitude; going above and beyond to satisfy each customer.

+ Must have excellent basic math skills and strong written and verbal communication skills.

+ Excellent customer service skills and the ability to establish a rapport with customers

+ Ability to work independently with minimal supervision and as part of a team.

This position is frequently required to sit, hear, use close and peripheral vision as well as depth perception. It also requires occasional standing, walking, bending, stooping, kneeling, and squatting. May occasionally lift up to 25 lbs.

Standard hours are Monday – Friday from 8:00 am – 5 pm. May require evening and weekend hours as business needs demand. Will travel up to 10%. This is a hybrid work position that may require office hours in the future.

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

EOE/M/F/Veterans/Disability

Job LocationsUS-NC-Fayetteville

Posted Date2 days ago(5/28/2025 4:05 PM)

Job ID 2025-2715

# of Openings 1

Category Administrative/Clerical