"Alerted.org

Vice President, Business Intelligence

1800 Duke St, Alexandria, VA 22314, USA

Req #1127

Friday, May 30, 2025

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces.  With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary

SHRM is seeking a visionary Vice President of Business Intelligence to lead our BI initiatives, manage a 16-person team, and take full responsibility for our voice-of-the-customer programs and all market research activities. This role is instrumental in transforming our BI capabilities to support strategic decision-making and enhance our understanding of member needs, enabling us to serve both our B2C and B2B segments more effectively.

Responsibilities

+ Lead a 16-person BI team, setting the direction for business intelligence, market research, and voice-of-the-customer initiatives within SHRM.

+ Strategically develop and oversee the implementation of an advanced BI infrastructure, facilitating the transition to dynamic data portals for real-time analytics.

+ Full ownership of voice-of-the-customer programs, designing and executing strategies to gather, analyze, and act on customer feedback across all touchpoints.

+ Direct all market research efforts, ensuring a comprehensive understanding of market trends, member needs, and competitive dynamics to inform business strategy.

+ Employ advanced data analytics, including predictive modeling and machine learning, to deepen insights into customer behavior and preferences.

+ Champion a data-driven culture across the organization, leveraging insights to drive product innovation, personalized content, and member engagement.

+ Innovate and execute data monetization strategies, aligning with SHRM’s mission and enhancing value to our members.

+ Establish and maintain strong collaborative relationships with internal and external stakeholders to ensure alignment of BI and market research initiatives with overall business goals.

+ Stay at the forefront of industry trends in business intelligence, analytics, and customer research, continuously improving our capabilities and offerings.

Education & Experience Requirements

Education:

+ Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.

Experience:

+ At least 10 years of experience in business intelligence or data analytics, with a minimum of 5 years in a leadership role, including managing sizeable teams and overseeing voice-of-the-customer and market research programs.

+ Demonstrated expertise in developing and implementing BI strategies, voice-of-the-customer programs, and comprehensive market research.

+ Prior experience in a B2C and B2B environment, with a deep understanding of data monetization and customer engagement strategies.

Knowledge, Skills & Abilities

+ Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

+ Proficiency in BI tools (e.g., Tableau, Power BI), databases (SQL, NoSQL), and programming languages (Python, R).

+ Exceptional analytical, strategic thinking, and problem-solving skills.

+ Strong leadership and communication abilities, capable of inspiring a team and influencing cross-functional stakeholders.

Certifications

+ N/A

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

+ Prolonged periods of sitting at a desk and working on a computer.

+ Frequent use of hands and fingers for typing, handling documents, and using office equipment.

+ Occasional standing, walking, bending, and reaching.

+ Ability to lift and carry up to 30 pounds as needed.

+ Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Position (3 Days In-Office, 2 Days Remote):

+ This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00AM – 9:00AM and concluding between 5:00PM – 6:00PM.

**Travel:** 0 – 10%

\#LI-Hybrid

_The hiring range for this position is $200,000 to $250,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives._

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

+ Job Family 00 - Data & Analytics

+ Job Function 00 - Premium

+ Pay Type Salary

+ 1800 Duke St, Alexandria, VA 22314, USA