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General information

**Ref #** 19887

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility.

The Work Itself

* Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquires.

* Utilize Microsoft excel to format and complete daily reporting

* Meet internal goal metrics and be self-driven to exceed those goals

* Work closely with outside repossession companies, forwarders, and Skip Supplier

* Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)

* Support various business and/or department level projects

* Ability to work in a high-volume environment while achieving accuracy requirements

* Collect information, coordinate activities with others, and resolve issues

* Respond promptly to suppliers and customer on various requests

* Effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.

* Perform qualitative review of individual situations, identify trends, and make recommendations

* Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests

* Adherence to laptop security policies, and work from home polices as needed.

* Assist in partnership with complaints and escalations

* Receive and fulfill requests from other departments within Ally

The Skills You Bring

* Previous experience in Auto Finance operations preferred.

* Intermediate knowledge of Microsoft Office programs, Excel and Power Point, high proficiency preferred.

* Intermediate written and oral communication skills.

* Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.

* Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

* Strong negotiation skills

* Knowledge of Ally systems preferred

* Expert data entry and word processing skills

* Ability to work well in a team setting and assist your peers in their absence

* Strong listening skills, must be able to listen and follow direction

* HS diploma or equivalent required.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 48880

**Experienced:** 53040

**Expert:** 57200

Incentive Compensation: This position is eligible to participate in our annual incentive plan