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Adecco is currently assisting a local client in their search to fill a **Hybrid Human Resource Professional** job opportunity located in Alpharetta, GA 30009

Shift: Monday – Friday 10:30am – 7pm

Hybrid** **- up to 4 times per month

Pay Rate: $** **30.00/hr.

As a first-level HR Support Specialist, you will handle telephonic and electronic inquiries from Client employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments.

Responsibilities:

+ This position reports directly to the Employee Care General Queue Senior Manager.

+ Respond to employee or people leader questions promptly and with empathy and accurately.

+ Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation.

+ Serve as first point of contact for HR questions, responding to all Employee Care General Queue inquiries with integrity and confidentiality.

+ Address and resolve issues received through the Employee Center for employees and people leaders, while also offering user navigation support and general routine inquiry assistance for HR systems, programs, and policies.

+ Apply business acumen and understanding of Client policy and programs to answer general employee inquiries.

+ Provide transaction support for employee life cycle events with end-to-end process orientation.

+ Ensure that each inquiry is met with a thorough and accurate response.

+ Skilled in creating comprehensive and detailed case documentation.

+ Use critical analysis and problem solving to resolve the issue before escalating or routing to another department.

+ Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.

+ Use judgement to escalate HR Support inquiries to the leadership team when ambiguous or requires more expertise to address or route appropriately.

+ Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the Employee Care General Queue alone.

Qualifications:

+ High School Diploma or equivalent

+ Our ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders.

+ They should have outstanding communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems.

+ A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.

+ This candidate is dedicated to delivering exceptional HR support and enhancing the overall employee experience in a dynamic, fast-paced environment.

+ Be comfortable in a fast-paced environment that is technology enabled.

+ Communicate both verbally and in writing with clarity and respect.

+ Conflict Management

+ Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.

+ Applies company policies and procedures to resolve a variety of issues.

+ Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

+ Exercises judgment within defined procedures and practices to determine appropriate action.

+ Builds knowledge of the organization, processes and customers.

+ Receives a moderate level of guidance and direction.

+ Should be comfortable working independently with minimal guidance from management)

Apply Today** to be considered for this **Hybrid Human Resource Professional** job and any other positions with Adecco **.

**Pay Details:** $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance