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Responsibilities

Position Summary:

The Medical Office Representative II (MOR II) is the first point of customer contact and is responsible for coordinating all patient requests for referrals and authorizations. This position provides excellent customer service through communications and appropriate distribution of phone calls and messages. The MOR II may also be asked to perform other duties as needed to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Qualifications

Minimum Qualifications:

+ High School diploma or equivalent

+ Excellent interpersonal, organizational and customer service skills

+ Keyboarding skills and the ability to utilize computer equipment and software are required; Experience using other types of standard office equipment

+ Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community

+ Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors

Preferred Qualifications:

+ Six (6) month's experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries. Experience in billing

+ Familiarity with an electronic practice management system is preferred

+ Experience with multi-line phones/ACD phones preferred

+ Medical terminology preferred

This position is represented by SEIU-UHW

*The ideal candidate may work Saturdays to support the Saturday clinics*

Overview

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California

Pay Range

$27.29 - $30.85 /hour

We are an equal opportunity/affirmative action employer.