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GENERAL SUMMARY Sylvan Learning is looking to add a Director to our growing team in Wake County (locations include Garner, Knightdale, Raleigh, & Wake Forest). The Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.  The Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs.  He/she ensures that policies and procedures are executed according to Sylvan standards.  The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.  This job is full time (40 hours/week) and is not your typical 9am-5pm. This job also requires evenings and some weekends to accommodate the needs of the center and the students who attend. A Director's weekday schedule could look like: 10:30am-7:30pm, 10:00am-7:00pm, or 9:30-6:30pm, with shorter work days on Fridays and some Saturdays 8am-1pm.  BENEFITS AND COMPENSATION * Base salary $42k-$48K  * Bonus opportunities based on meeting and exceeding revenue goals, $2k-6k  * Paid Medical, Dental and Vision Insurance * Paid holidays and PTO * Rewarding job to help students and families find success ESSENTIAL JOB FUNCTIONS * Manages the day-to-day operation of the Center while maintaining high quality personal customer service * Meets sales and expense financial targets * Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance  * Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews * Confers with customers at each stage of the customer life-cycle; Directs the sales and service process throughout the customer life-cycle to keep customers enrolled * Promotes financing options that meet the customer’s needs and manages the application/closing process * Manages marketing and sales activities to drive new enrollments * Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations through school visits and community partnerships KNOWLEDGE REQUIRED * Four year degree required * A minimum of three years of customer service experience; Retail sales experience preferred * Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools * Experience using social media (Facebook, Twitter, etc.) preferred * Familiarity with instructional technology and tablet computers preferred * Knowledge of current education trends preferred SKILLS AND ABILITIES REQUIRED * Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred * Proven ability to effectively use customer service and consultative sales skills to establish and build relationships  * Proven sales skills with a strong sense of urgency * Proven ability to supervise, coach, and develop Center staff * Strong presentation skills for small group opportunities  * Ability to track and interpret business metrics and financial statements * Strong analytical and problem solving skills  * Strong word processing, data entry, and other administrative skills * Strong organizational skills; Proven ability to manage multiple tasks and be flexible * Proven ability to communicate effectively in writing; Ability to proofread and edit copy * Ability to work collaboratively; Strong team player  * Ability to work a flexible schedule, including evenings and weekends * Ability to occasionally lift and/or move up to ten pounds The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.