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Job Description

Position Title:

Service Coordinator-Real Estate-Housing And Transportation Administration-Mount Sinai Health System-Full Time -Days

Position Summary:

The Service Coordinator is an individual, responsible for dealing with the issues related to the services provided at assigned properties within the Real Estate portfolio.

Qualifications

+ High school diploma required, Bachelor’s degree preferred.

+ Must be able to work independently and possess excellent organizational, communication and telephone skills. Must be able to multitask and interacts well with customers, managers, directors, vice presidents and other leadership.

+ Five years related experience in a commercial building or property management company required.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.01 - $34.52 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, B2J - Housing And Transportation Administration - BI, Mount Sinai Beth Israel

Responsibilities

+ With minimal supervision, assists the Senior Facility Manager with all administrative duties in the management of property overseen by the Department of Real Estate, including but not limited to, assisting with coordination of activities, inventory control, conducting quality surveys, analyze, interpret and communicate survey results, administering organizational policies and procedures etc.

+ Assists Senior Facility Manager in administering policies and procedures related to maintaining high quality tenant service.

+ Maintain Angus database for dispatching service requests from customers and senior manager, to the porter, the Handyman and vendors.

+ Order and maintain supplies for the building.

+ Supervise porters and contracted vendors, ensuring satisfactory completion of jobs assigned.

+ Receives and transmits information by telephone, email and in person.

+ Process/update vendor service tickets, invoices, purchase requisitions and other institutional forms as necessary.

+ Assists in maintaining departmental compliance with requirements of federal, state and local agencies. Maintains calendar of deadlines imposed by real estate department and outside agencies.

+ Responds to and addresses service requests within 24 hours to 48 hours.

+ May schedule vendor or building staff for follow-up appointment as needed to resolve a concern or complete an assigned job.

+ Provide customers with guidelines for reserving conference rooms and other amenities, if necessary.

+ May serve as administrative liaison with others within and outside the Department regarding administrative issues related to purchasing, personnel, facilities, operations, tenant services, etc.

+ Update and verify statistics on seat count and other space utilization demographics as needed.

+ Participates in customer service initiatives, preparation for Board of Trustee meetings vendor promotions events on site etc.

+ Facilitates and coordinates event planning by serving as a liaison between sponsor department’s representative and other internal stakeholders like Security and Landlord.

+ Maintains an active knowledge base of the departments located in the building and the type of service they provide to Mount Sinai Health System.

+ Coordinates necessary documentation between the departments reserving use of conference room or hoteling space and Real Estate office to ensure smooth transfer of information and a satisfactory experience.

+ Assist in budget preparation and control activities.

+ Demonstrates a professional, courteous and respectful attitude in dealing with customers and all members of the health system staff.

+ Tracks the building staff and self’s continuing education credits.

+ Prepare and retain records, statistics, files and reports regarding operations, personnel changes etc. in accordance with standards.

+ Provides vacation coverage and lunch coverage for other team members as needed.

+ Participates in the department’s performance improvement activities.

+ Meets regulatory, licensure and annual health assessment requirements.

+ May screen and interview job applicant.

+ Assists with the onboarding of new staff for the building and department.

+ Participates in submitting payroll for staff.

+ Adheres to Mount Sinai’s legal and ethical standards.

+ Performs other related duties as assigned.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.01 - $34.52 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.