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If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Title

Security and Front Desk Supervisor

Exemption Status

Exempt

Management Level

Supervisor

Direct Reports

Security and Front Desk Customer Service Representatives

Manager Title

Operations Manager - Security, Front Desk, Mail Room

Department

Administrative Services

Requisition

25006

Pay & Benefits

Estimated hiring range $72,765 - $88,935 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits

Posting Notes

This role will be onsite at our Downtown Portland office

Job Summary

This position supervises the organization’s security and front desk customer service activities to support a safe and welcoming environment. Primary responsibilities include supervising security and front desk staff, supporting manager with administrative duties, providing response to escalated customer issues, supporting incident response action when necessary, including initiating calls to law enforcement, and occasionally responding to any after-hours calls. The role is also responsible for supporting physical security services such as assessing visitors for potential security risks, monitoring alarm systems, and conducting building rounds.

Essential Responsibilities

Front Desk and Security Oversight

+ Supervise security and front desk activity.

+ Assist Manager with administrative tasks and projects.

+ Serve as the point person for escalated visitor issues that arise at the front desk.

+ Perform front desk and security duties if/when needed including:

+ Greeting and directing members, contractors and visitors to the appropriate location.

+ Escorting visitors.

+ Providing information about CareOregon to visitors.

+ Treating all visitors with honesty, courtesy, dignity and respect; maintaining confidentiality as appropriate.

+ Providing all visitors with professional, timely and competent service.

+ Conducting routine security services, including building rounds.

+ Performing visual security screening and assessments as people and objects enter facilities.

+ Providing incident response.

Incident Response

+ Serve as first point of escalation for incidents or threats that require a 2nd level response; escalate to law enforcement if necessary.

+ Create clear and concise incident report documentation.

+ In the event of an emergency, provide scene risk assessment and respond accordingly.

+ Provide basic first aid if necessary.

+ Support High Rise Evacuation Team (HET) as needed during drills and emergencies and coordinate with Preparedness team on drill execution.

+ In partnership with manager, lead or coordinate investigations of threats against CareOregon employees, members and/or properties.

Risk Monitoring/Assessment

+ Oversee administration of access control at CareOregon facilities, including employee access badges.

+ Support administration of security monitoring and alarm systems, including CCTV.

+ Maintain situational awareness of community events or circumstances that pose potential threats or risks to people or property and report information to manager.

+ Identify and report any security breaches or building issues.

Operations Administration

+ Identify and implement process improvements to enhance the customer experience.

+ Administer front desk and mail room cross-training program to ensure front desk supports the continuity of critical mail room functions.

+ Contribute to the development of security and front desk policies and procedures.

+ Assist with projects; help coordinate joint efforts between Facilities, Safety, Disaster Preparedness and Mail Room departments and teams.

+ Administer parking garage operations at applicable facilities.

Employee Supervision

+ Supervises teams and recommends team direction and goals in alignment with the organizational mission, vision, and values.

+ Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.

+ Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.

+ Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.

+ Trains, supervises, motivates, and coaches employees; provides support toward employee development.

+ Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.

+ Ensures team adheres to department and organizational standards, policies, and procedures.

+ Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).

+ Performs supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

+ Perform work in alignment with the organization’s mission, vision and values.

+ Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

+ Strive to meet annual business goals in support of the organization’s strategic goals.

+ Adhere to the organization’s policies, procedures and other relevant compliance needs.

+ Perform other duties as needed.

Experience and/or Education

Required

+ Minimum 3 years’ experience in relevant security and customer service roles

+ Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire

+ Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date

+ DPSST Supervisory Manager certification must be obtained within 30 days of hire

+ Private security staff must be at least 18 years of age

+ First Aid and CPR certified upon hire or obtained within 90 days of hire

Preferred

+ More than 3 years of security and customer service experience in a health care, call center, claims and/or hospitality environment

+ Experience with Incident Command System or Incident Management Team

+ Minimum 1 year experience in a supervisory or lead position or completion of CareOregon’s Aspiring Leaders Program; lead roles preferably include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks

Knowledge, Skills and Abilities Required

Knowledge

+ Understanding of local and state laws related to physical security and unauthorized individuals

Skills and Abilities

+ Ability to deescalate negative or tense interactions

+ Ability to make rapid assessments of escalating situations

+ Ability to react to events decisively and effectively, without prior planning

+ Ability to effectively communicate via two-way radio, operate security monitoring and alarm system systems (including CCTV), and learn to use new systems as needed

+ Leadership skills, including the ability to supervise, coach, develop and train others

+ Strong administrative and organizational skills, including the ability to manage staff scheduling

+ Excellent spoken and written communication skills

+ Strong active-listening skills

+ Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person

+ Ability to work effectively in an environment with diverse individuals and groups

+ Ability to contribute ideas, information and recommendations for improvement to department leadership

+ Ability to contribute to and recommend department improvements

+ Ability to integrate with an existing team and share best practices

+ Ability to commit to improving quality and productivity

+ Ability to work in a fast-paced environment and manage multiple tasks

+ Strong problem-solving skills

+ Ability to attend to detail and accuracy

+ Effective time-management skills; ability to meet deadlines

+ Ability to work occasional evening and weekend hours

+ Ability to work effectively with diverse individuals and groups

+ Ability to learn, focus, understand, and evaluate information and determine appropriate actions

+ Ability to accept direction and feedback, as well as tolerate and manage stress

+ Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

+ Ability to hear and speak clearly for at least 3-6 hours/day

+ Ability to stand, walk and climb stairs for at least 3 hours/day

+ Ability to lift, carry, push, pull and/or pinch small objects (up to 10 lbs) for at least 2 hours/day

+ Ability to crouch, crawl, reach and/or bend for at least 2 hours/day

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☒ Facilities/Security ☒ Outdoor Exposure

Member/Patient Facing: ☐ No ☐ Telephonic ☒ In Person

Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Member/Patient Facing Setting

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.