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About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

+ We serve faithfully by doing what's right with a joyful heart.

+ We never settle by constantly striving for better.

+ We are in it together by supporting one another and those we serve.

+ We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

+ Eligibility on day 1 for all benefits

+ Dollar-for-dollar 401(k) match, up to 5%

+ Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

+ Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The IS Governance Leader is a strategically minded facilitator tasked with managing and maturing the governance framework ensuring integration between BSWH IS and our multiple Managed Service Providers (MSPs). The Governance Leader ensures adherence to Governance and Service Level Management expectations amongst all participants, overseeing the maintenance of end-to-end service models. This role will provide key leadership, facilitation, and program management responsibilities, including reporting to C-Suite level leaders and operating as a liaison between all internal and external stakeholders.

Essential Functions of the Role

•** **Governance Leadership & Strategy.

+ Lead and maintain the IS/MSP Governance Model across BSWH and its MSPs

+ Maintain the model, including roles, responsibilities, decision rights, and escalation paths

+ Develop and manage governance structures, meetings, policies, and reporting mechanisms to support oversight, control, and accountability across all Stakeholders

•** **Relationship & Stakeholder Management.

o Serve as the key point of contact and accountability across internal and external stakeholders

**o** Build collaborative partnerships with MSPs and internal teams to ensure trust, alignment, and shared goals

**o** Chair meetings and related forums

•** **Risk & Issue Management.

o Oversee integrated risk and issue management frameworks, including identification, escalation, resolution, and mitigation strategies across MSPs and BSWH IS

**o** Ensure risks are documented, reviewed, and managed consistently in line with standards

• **Collaboration & Continuous Improvement.**

o Promote a culture of collaborative continuous improvement, focusing on integrated service value rather than siloed performance

o Monitor service trends and customer feedback to drive evolution of governance practices, tooling, and policies

Key Success Factors

• Exceptional stakeholder management, negotiation, and communication skills

• Understanding of SIAM principles of governance, ideally with practical experience implementing or managing multi-faceted governance and/or programs

• Experience in defining and operating governance forums, KPIs, dashboards, and risk/compliance frameworks

• Experience working in complex, regulated environments (e.g., healthcare, finance, public sector)

• Strategic Thinking and Business Acumen

• Governance and Policy Development

• Analytical and Reporting Capability

• Vendor and Stakeholder Relationship Management

• Conflict Resolution and Negotiation

• Leadership without Direct Authority

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

+ EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification, Master's preferred

+ EXPERIENCE - 5 Years of Experience, 7+ years of progressive Leadership experience in IT, Program Management, Service Management, Organizational Change Management, Contract/Vendor Management and/or Integrated Service Delivery within a complex organization preferred

+ PMP, ITSM, or ITIL Certifications preferred

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.