• Commercial Credit Card Admin

    First International Bank and Trust (Fargo, ND)


    Commercial Credit Card Admin

     

    Department: Corporate

     

    PT/FT/Temporary : Full Time

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3423761&source=3423761-CJB-0)

     

    First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.

     

    We-re seeking a client-focused professional to manage onboarding, support, and relationship development for our Commercial Credit Card and Banking-as-a-Service (BaaS) programs. This role serves as the primary liaison for business clients, ensuring seamless implementation, ongoing education, and cross-functional collaboration to enhance product performance and client satisfaction. Ideal candidates will bring strong communication skills, technical proficiency, and a deep understanding of commercial banking products.

     

    This is an in-office position.

    Key Responsibilities:

    + Build and maintain relationships with clients at all levels, including CFOs and owners.

    + Partner with Commercial and BaaS Payment Specialists to deliver client-focused solutions.

    + Lead onboarding for new customers, including training and regular follow-ups throughout the first year and annually thereafter.

    + Train and support internal teams on commercial credit card and BaaS program features and procedures.

    + Stay current on processor and vendor updates to enhance offerings and oversee implementation.

    + Work with the Card and BaaS Operations Manager on compliance, audits, and staying informed on regulations, fraud, and industry trends.

    + Serve as the primary contact for commercial card clients, ensuring top-tier service and satisfaction.

    + Investigate and resolve escalated business/commercial client issues promptly.

    + Ensure accurate and timely customer setups, card delivery, and performance through quality controls.

    + Maintain and update documentation for card and BaaS procedures; recommend process improvements.

    + Create and share memos and communications to educate and update internal and external users.

    + Participate in project teams and complete assigned tasks on schedule.

    Qualifications:

    + Bachelor-s degree from a four-year college or university; or five to seven years of related experience and/or training; or equivalent combination of education and experience.

     

    First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.

    Here are the things we offer within our full-time benefits package:

    + Health, Dental & Vision

    + 401K Retirement Plan with Employer Match

    + Paid Parental Leave

    + Life and Disability Insurance

    + Generous PTO and Holiday pay

     

    If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at [email protected].

     

    Equal Opportunity Employer

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3423761&source=3423761-CJB-0)