"Alerted.org

Company Overview

Whim Hospitality is a leading event rental company specializing in providing high-quality rental and tent services.  We provide products and services for a wide range of occasions, from weddings and corporate events to private parties and festivals. With a commitment to excellence and customer satisfaction, we take pride in offering an extensive inventory of rental items and exceptional customer service. We are looking for an enthusiastic and customer-focused Inside Sales Specialist to join our team and contribute to our continued success.

Position Summary:

As an Inside Sales Specialist, you will play a pivotal role in driving revenue growth for Whim Hospitality by effectively managing incoming inquiries and converting them into sales opportunities. You will engage with prospective clients, understand their event needs, and recommend the appropriate event rental solutions from our extensive inventory. Your primary goal will be to ensure a seamless and positive customer experience, from the initial contact to closing the sale.

Key Responsibilities:

+ Phone Support: Answer and direct incoming calls, addressing customer Respond promptly to inbound inquiries via phone, email, and website.

+  Build rapport with potential clients, actively listen to their requirements, and offer tailored event rental solutions.

+ Grow accounts organically through relationship-based sales.

+ Product Knowledge:

+ Maintain a comprehensive understanding of our rental inventory, pricing, and service offerings.

+ Provide detailed product information and recommendations to clients, addressing their specific event needs.

Quoting and Proposal Generation:

+  Prepare accurate and timely quotes and proposals based on client requirements.

+  Follow up with clients to answer questions, make adjustments, and close deals.

Customer Relationship Management:

+ Cultivate positive and long-lasting relationships with clients, ensuring their satisfaction throughout the sales process.

+ Keep detailed records of client interactions and sales activities in the CRM system.

Cross-Selling and Up-Selling:

+ Identify opportunities to cross-sell or up-sell additional services or equipment to maximize sales revenue.

Collaboration:

+ Collaborate with the sales team, operations, and other departments to ensure seamless execution of client orders.

Market Research:

+ Stay informed about industry trends, competitor offerings, and emerging event technologies to remain a trusted advisor to clients.

Qualifications and Skills

+ Proven experience in inbound sales, preferably in the event rental or hospitality industry.

+ Exceptional communication and interpersonal skills.

+ Strong problem-solving abilities and attention to detail.

+ Proficiency in using CRM software and Microsoft Office Suite.

+ Ability to work independently and as part of a team.

+ A passion for customer service and a dedication to exceeding customer expectations.

+ Flexibility to work weekends and evenings, as needed, to accommodate client schedules.

Experience Requirements:

+ High school diploma or equivalent; college degree preferred but not required .

+ 1-2 years of experience in an administrative role, preferably in the hospitality or event rental industry.

+ Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

+ Experience with data management systems, particularly Salesforce, is a plus.

+ Strong verbal and written communication skills for interacting with clients, internal teams, and external vendors.

+ Ability to manage multiple tasks simultaneously and adapt to changing priorities.

+ Detail-oriented with strong organizational skills.

Core Competencies:

+ Respectful: Treating colleagues and clients with kindness and understanding.

+ Passionate: Demonstrating a strong interest in the hospitality and event industry.

+ Generous : Sharing knowledge and supporting team members.

+ Creative, Resourceful & Innovative: Finding solutions and improving processes.

+ Dependable: Showing reliability in attendance and task completion.

+ Honest: Communicating transparently and maintaining integrity in all interactions.

+ Professional: Upholding business standards in appearance, communication, and conduct, contributing to a positive workplace culture.

What We Offer:

+ Opportunity to gain hands-on experience in the hospitality and event rental industry.

+ Mentorship from experienced professionals.

+ Collaborative and dynamic work environment.

+ Discounted meals and accommodations at our properties .

+ Medical, Dental, and Vision Insurance.

+ Paid Time Off (PTO) and Holidays.

+ Potential to earn performance-based incentives.

At Whim Hospitality, we foster a dynamic and supportive work environment with opportunities for professional growth and development. Join our talented team dedicated to delivering exceptional guest experiences, maintaining professionalism, and creating lasting memories for our clients.

Powered by JazzHR