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*_About the Organization:_* The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools. The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach. The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. *_About the Role:_* The Public Safety Licensing Unit (“Unit”) is one of DOL’s administrative units. The Unit administers the licensing functions for all public safety licenses and certifications issued by boards and commissions housed under OPSI. Examples of such licenses included but are not limited to: amusement licenses; building official and inspector certifications; construction supervisor licenses; elevator licenses; hoisting licenses; and licenses for various other regulated activities and programs. The mission of the Unit is to timely process and issue licenses to individuals and businesses who meet the requirement for licensure, as well as to timely process the renewal of qualified licensees. The Associate Executive Director (“AED”) assists the Executive Director (“ED”) in the supervision and management of administrative staff members who support the Unit’s licensing activities by directly overseeing day-to-day operations of the Unit staff. This may include assisting with staff recruitment, training, and evaluation. The Associate Executive Director troubleshoots issues and responds to constituent inquiries related to the applications and renewals processed by the Unit and escalates issues to the Executive Director as necessary. In addition, the AED also oversees the customer service interactions of the Unit staff and serves as the Unit liaison to DOL’s Welcome Center. Given the breadth of substantive expertise required to administer the varied and complex professional license applications, examinations, renewals, continuing education, permitting and inspection, disciplinary, and regulatory functions under the supervision of the Executive Director, the AED must be versatile and an expert in administering operating policies and delegating and supervising the services provided by the AED’s staff. The AED also initiates and implements policies that direct the daily licensing and regulatory activities of administrative and licensing staff to ensure compliance with Agency policy and relevant state and federal regulations and statutes as directed by the Executive Director. *Duties and Responsibilities*: (these duties are a general summary and not all inclusive): *Assist with Oversight of the Day-to-Day Licensure Operations and Processes.* * Manage all licensing and regulatory functions for the Unit. * Approve/deny individual license applications for examination, reciprocity, or licensure. * Determine if applicants are eligible for examination in relevant licensure categories by evaluating experience, verifying educational requirements, and confirming health and safety obligations. * Monitor and evaluate application, renewal, and reinstatement processes for efficiency. * Make regular reports and recommendations to the Executive Director based on review of process efficiency. * Assist in negotiating, drafting, and executing reciprocal licensure agreements with other state and provincial jurisdictions, as appropriate. *Train and Oversee Unit Personnel.* * Orient, train, and supervise administrative staff. * Conduct performance evaluations, provide positive feedback and progress as needed to meet the Unit and/or Agency goals. * Delegate tasks, assign and review work product. * Provide supportive work environment to facilitate personal and professional growth of staff. * Recruit, screen, and interview for staff positions. *Oversee Customer Service Response.* * Oversee all staff member responses to requests made pursuant to the Public Records Law and Fair Information Practices Act. * Ensure assistance is provided to applicants and licensees regarding the license process and compliance with statutes and regulations. * Act as liaison to the DOL Welcome Center. *_Preferred Knowledge, Skills, and Abilities:_* * Through knowledge of the principles and practices of management. Should have significant supervisory and management experience. * Through knowledge of the legislative and regulatory process. * Through knowledge of state government. * Thorough knowledge of policy development and implementation. * Excellent communications skills, both in oral and written forms, with a broad range of audiences. * Ability to establish and maintain effective working relationships with supervisors, subordinates, board members, and subcommittee members, outside stakeholders, and other agencies. * Must have the ability to travel throughout the Commonwealth to attend meetings, trainings, and other events as assigned. * Must proficiency in the software programs necessary to support the programs of the Unit. Such programs may include, but are not limited to, Microsoft Word, Excel, and Adobe. * Should have significant experience in the issuance of licenses and complaint investigation. * Should have strong planning, research, and organizational skills, and be able to research information affecting a broad range of substantive topics. The AED should be familiar with investigative, inspectional, and prosecutorial techniques and processes, so as to interact effectively with staff in other DOL units. * Should be skilled in the areas of process improvement and strategic planning, systems dynamics and systems re-engineering. *_ All applicants should attach a cover letter and resume to their online submission for this position._*** MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Public Safety* **Organization:** **Division of Occupational Licensure* **Title:** *Associate Executive Director - Office of Public Safety & Inspections Licensing* **Location:** *Massachusetts-Boston - 1 Federal St* **Requisition ID:** *250004UQ*