• Mortgage Customer Experience Specialist

    TEKsystems (Phoenix, AZ)


    5-month contract to hire

     

    Rate: $23/hour

     

    Address: 3201 East Elwood Street, Phoenix, Arizona, 85034, United States

     

    Schedule: M-F 8:30 AM - 5:30 PM (Training: M-F 8:00 AM - 5:00 PM)

    Description:

    The Mortgage Customer Experience Specialist is an entry-level customer service role within a call center environment, supporting our Consumer Direct Lending team. In this role, you will serve as the primary point of contact for consumers, guiding them through the loan origination process following their initial licensed discussion with a loan officer.

    Qualifications:

    + At least 1 year of experience in the mortgage industry, and experience in call center operations

    + Strong attention to quality and detail

    + Willingness to work full-time on-site

    + Professional demeanor and communication skills

    Pay and Benefits

    The pay range for this position is $23.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Phoenix,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Jun 9, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.