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Teksystems is currently hiring for several positions such as a Customer Service Representative, A Medical Document Processor, and a Medical Data entry role in the Loma Linda, CA area!

MUST HAVE: Any good call center/medical call center experience, administrative experience, medical records experience would be a huge plus! Or any healthcare experience would be a fit!

Description

All of the work the other roles provide lead up to the Customer Service Specialist. This is one of the most important roles on the client communication side for the company. They are talking to the clients, explaining rejections, obtaining authorizations, and reaching out for additional information. If their customers need answers, they provide it to them. They will completely serve as the middle man between the clients and the entities they work with to get the records or data. They will be doing outbound and inbound calls, but not a lot. There is a hard email platform that a lot of that information for their customers comes through, so a lot of them are mainly emailing. 70% emailing, 30% calling. She mentioned that if there is a "spicy" email, that's when they make the call to give them the one on one attention. Client reaches out asking for an update, and this Customer Service Specialist reaches out to find out the answers and figure out the records process to get them answers. Whatever they might be missing, this person finds. They are the tether between the customer and the rest of the operation.

Call Center background could be the answer in the type of candidate to look for, if they are really strong with emails from attorneys. They need to know that they may not be too nice, and are very demanding clients. Some of the best candidates are knowledgeable and well spoken, and come from a location that has angry customers. They need to know that they are not telling a customer that they are wrong, and understanding they need to find the answer. They could be credit card service, airline service, debt collectors, tire shop service, lots of different options of what they are if they can professionally handle complaints to get resolutions.

What this manager wants in particular is strong leadership, multitasking and solving problems. Anyone with medical or legal background can easily pick up on some of the language as well. If they are a Customer Service Rep for Amazon, that could work. If they worked for Call Center escalation teams, that could be great.

Additional Skills & Qualifications

Excel- A lot of the files will be putting in Excel

Customer Service- They would like to see some sort of background in Customer Service, so when they are calling patients they have good manner

Attention to Detail- Verify if details are missing and what they must correct

2+ years experience in this sort of info

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Loma Linda,CA.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.