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Job Title: Member Service Representative (GPO)Job Description

This role involves responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding various products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure optimal member experience and customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members of other products and services that may fit their needs.

Responsibilities

+ Respond to inquiries and requests from members within a high-volume contact center.

+ Provide information on products and services with active listening and engagement.

+ Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.

+ Advise members on additional products and services that may suit their needs.

+ Maintain policy compliance and handle high-volume calls in a structured environment.

Essential Skills

+ Customer service experience

+ Data entry proficiency

+ Experience in a call center environment

+ Ability to handle high-volume calls

+ Compliance with policy standards

Additional Skills & Qualifications

+ Experience in administrative, secretary/receptionist, banking/mortgage, professional environment, or high-volume retail environment is beneficial

Why Work Here?

Join the largest credit union in the world, serving the financial needs of our military and their families globally. With over 343 branches worldwide, we offer a dynamic and rewarding career path. The Member Service Representative position provides an opportunity to engage with members through back-to-back inbound calls in a busy, high-volume contact center, offering a fulfilling and impactful work experience.

Work Environment

The Contact Center is open 24/7/365, ensuring availability for our members around the world at any time. We are committed to work-life balance, and you can select a shift that fits within a reasonable flexibility on your part, without negatively impacting your personal or family life. The role offers a hybrid/onsite requirement with flexible shifts, meaning your scheduled start and end time can vary within a one-hour window. You will handle back-to-back phone calls for the majority of your shift and may be scheduled to take calls for up to four hours before your next break.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, Florida.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.